Assistant General Manger Issaquah

RHWS017•Kirkland, WA

1d•$25 - $30

About The Position

Restore Hyper Wellness is the award-winning creator of Hyper Wellness®—a revolutionary new category in health. With more than 200 studios across 40 states, we deliver innovative, science-backed therapies that empower clients to look and feel their best. By joining Restore, you become part of a movement dedicated to helping people expand their potential and do more of what they love. As an Assistant General Manager, you’ll support the General Manager in driving overall studio success. You’ll take ownership of training, operations, and client experience while motivating the team to achieve excellence. This role balances leadership, sales support, and hands-on operations, creating a culture that consistently delivers five-star service.

Requirements

High School Diploma or equivalent.
1+ year of management or supportive leadership experience.
4+ years of customer-facing experience (preferred).
Proven success in sales and team leadership.
Strong de-escalation and conflict resolution skills.
Exceptional communication skills (written and verbal).
Ability to multi-task and manage both client and staff needs.
Intermediate computer proficiency.
Flexibility to work evenings, weekends, and holidays as needed.

Responsibilities

Deliver consistent, high-quality client service by modeling Restore’s hospitality standards.
Support membership engagement, retention, and issue resolution to ensure positive client outcomes.
Proactively de-escalate and resolve client concerns.
Demonstrate in-depth knowledge of therapies, pricing, and compliance to coach staff on product expertise.
Guide team members in sales strategies, membership promotion, and hospitality practices.
Assist in KPI achievement by supporting studio sales, marketing, and operational initiatives.
Partner with GM to set daily, weekly, and monthly goals for the team.
Coach staff through feedback and recognition, ensuring accountability and growth.
Ensure the studio is consistently clean, safe, and welcoming.
Uphold brand standards across all aspects of facility presentation.
Lead by example to foster a professional and client-first culture.