Assistant General Manger

Hampton Inn and Suites Keystone • Indianapolis, IN

1d

About The Position

Assistant General Manager (AGM) – Hampton Inn & Suites Keystone Job Type: Full-Time Location: Hampton Inn & Suites Keystone Lead With Purpose. Serve With Heart. Grow With Schahet Hotels. At Schahet Hotels, we want guests to relax and feel at home — and that starts with leaders who bring hospitality to life. We live by our RISE values: Respect. Integrity. Service. Excitement. We need leaders who: Be you — professional, personable, authentic Get ready — prepared and proactive Show you care — welcoming and thoughtful Take action — lead with ownership and initiative Respect others — guests and associates alike Act with Integrity — always do the right thing Serve wholeheartedly — help wherever needed Bring Excitement — celebrate wins and energize the team About Hampton Inn & Suites Keystone Hampton Inn & Suites Keystone is one of Hilton’s top-performing hotels, recognized for excellence in guest satisfaction. We are proud recipients of the Hilton Award of Excellence , honoring the Top 5% of hotels nationwide ranked in Total Quality Scorecard metrics, along with many other brand and industry achievements. Your Opportunity We are seeking a motivated Assistant General Manager (AGM) to support hotel operations and serve as second-in-command. The AGM partners with the General Manager to lead the team, uphold brand standards, and ensure Schahet Hotels’ culture is present every day. In the GM’s absence, the AGM oversees all hotel leadership and decision-making.

Requirements

• Minimum 2 years of hotel leadership experience , such as:
• Guest Service Manager
• Sales Manager
• Operations Manager
• Front Office Manager
• Strong leadership, communication, and organizational skills
• Commitment to guest service and team development
• Ability to model Schahet Hotels’ RISE values daily

Nice To Haves

• Hospitality Leadership
• Guest Satisfaction & Service Recovery
• Coaching & Team Development
• Operational Excellence
• Professionalism & Accountability
• Respect, Integrity, Service & Excitement

Responsibilities

• Support the GM in daily hotel operations and associate leadership
• Lead the property when the GM is away
• Drive guest satisfaction and maintain strong survey scores
• Coach teams and implement action plans for improvement
• Oversee guest service operations and ensure excellent procedures
• Partner with Housekeeping and Engineering to resolve issues quickly
• Monitor and respond to guest feedback and social media reviews
• Assist with hiring, interviewing, onboarding, and training
• Conduct daily property and guestroom inspections
• Support scheduling, payroll, HR processes, and compliance
• Assist with budgeting, sales efforts, reporting, and corporate requests
• Step into departments as needed to support operations

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed