ASSISTANT GENERAL MANAGER

Little Ruby's Cafe•New York, NY

4h•$80,000 - $85,000•Onsite

About The Position

The Assistant General Manager supports the General Manager in leading all front-of-house operations. This role is responsible for team development, guest experience, financial controls, and service execution, ensuring every shift runs smoothly and up to brand standards. The ideal candidate is hands-on, detail-oriented, and thrives in a high-volume, hospitality-driven environment.

Requirements

Minimum 5 years of experience in restaurant leadership (AGM, Restaurant Manager, or senior FOH role) in a high-volume setting
Completion of company AGM Training Program; valid certifications in Food Handling, Alcohol Awareness, and PCI/DSS (or ability to obtain)
Strong leadership, communication, and problem-solving skills
Self-motivated, organized, and detail-oriented with a team-first mentality
Ability to stand, walk, bend, and lift up to 50 lbs for extended periods
Availability to work flexible hours, including days, evenings, weekends, and holidays

Nice To Haves

Associate degree in Hospitality or Business preferred, or equivalent work experience
Experience with P&L statements, labor tracking, and operational reporting preferred
Proficiency in Microsoft Office, POS systems, and scheduling platforms

Responsibilities

Assist in daily management of all FOH operations to ensure service excellence, efficiency, and profitability
Lead by example during service, setting the tone for professionalism and hospitality
Maintain appearance, cleanliness, and functionality of all front-of-house areas
Ensure all opening and closing procedures are executed properly
Address and resolve guest concerns promptly and professionally
Oversee reconciliation of daily financials, ensuring accuracy and compliance
Maintain working knowledge of all mechanical systems; coordinate repairs as needed
Support recruitment, hiring, and onboarding for all FOH roles
Supervise, train, and coach FOH staff with a focus on accountability and growth
Assist with scheduling to align labor needs with business volume
Participate in performance reviews and progressive discipline processes
Lead daily pre-service meetings and foster a collaborative team culture
Ensure FOH operations comply with DOH standards and internal sanitation procedures
Maintain knowledge of and adherence to all company policies and applicable federal, state, and local laws
Assist in analyzing P&L statements, labor models, and daily sales reports
Monitor inventory and product usage to support cost control goals
Manage executive-level POS functions and reporting
Maintain deep knowledge of all food and beverage menus
Ensure recipe and service consistency across all FOH interactions
Collaborate with the kitchen team to ensure seamless communication and timing
Provide coverage and support in various roles as needed during peak periods