ASSISTANT GENERAL MANAGER - AG ADMIN

Pyramid Global Hospitality•Woburn, MA

1d•$80,500 - $86,000•Onsite

About The Position

Welcome to Pyramid Global Hospitality, where people come first. As a company that values its employees, Pyramid Global Hospitality is dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing. Our commitment to a People First culture is reflected in our approach to employee development, employee benefits and our dedication to building meaningful relationships. Pyramid Global Hospitality offers a range of employment benefits, including comprehensive health insurance, retirement plans, and paid time off, as well as unique perks such as on-site wellness programs, local discounts, and employee rates on hotel stays. In addition, Pyramid Global Hospitality is committed to providing ongoing training and development opportunities to help our people build the skills and knowledge they need to advance their careers. Whether you are just starting out in the hospitality industry or are a seasoned professional, Pyramid Global Hospitality offers a supportive and collaborative work environment that encourages growth and fosters success, in over 230 properties worldwide. Join their team and experience the benefits of working for a company that values its employees and is committed to creating exceptional guest experiences. Check out this video for more information on our great company! About our property: At the Residence Inn by Marriott Boston Woburn we consistently rise above the competition. On day one, you will begin with a robust wage package, excellent benefit plans, a matching 401K plan, professional development, generous bonuses, travel perks and the opportunity to grow across a portfolio of 100 hotels representing all major brands. We are an Employer of Choice—we understand that the care of our team members is as important as the service we provide to our guests and the communities around us. If you have a genuine passion for hospitality, come and join our team. You will have an important role in the delivery of outstanding service and memorable experiences for each guest. You will have fun, learn and be part of a successful journey at a growing company. Find out today what a career at the Residence Inn by Marriott Boston Woburn with Pyramid Hotel Group can mean for you! Residence Inn by Marriott Boston Woburn boasts 149 guest rooms and 680 sq ft of event space. What you will have an opportunity to do: The Assistant General Manager (AGM) plays a crucial role in the overall success and smooth operation of the hotel. Working closely with the General Manager, the AGM is responsible for overseeing various aspects of hotel management, ensuring exceptional guest experiences, and supporting the achievement of financial and operational goals.

Requirements

Requires a proven record as a successful leader as an Assistant General Manager, Director of Operations, Front Office Manager, or Director of Rooms or Director of Housekeeping.
At least 3-5 years of progressive hospitality experience is required.
College degree or any combination of education and experience equivalent to graduation from college or any other combination of education training or experience that provides the required knowledge, skills and abilities is required.
Hotel experience including Front Desk Operation, Housekeeping Management, F&B, Maintenance and Human Resources.
Exceptional leadership, communication, problem-solving abilities, and critical thinking skills.
The flexibility to adapt to varying shifts, including weekends and holidays.
A commitment to maintaining a positive and organized work environment.

Nice To Haves

Marriott brand experience preferred.
Fosse knowledge is a plus.
Strong knowledge of working in a seasonal mountain hospitality market preferred.

Responsibilities

Assist the General Manager in the day-to-day management of all hotel operations.
Supervise and coordinate the activities of various departments, including front desk, housekeeping, food and beverage, maintenance, and others.
Ensure adherence to hotel policies, procedures, and service standards.
Foster a guest-centric culture by promoting excellent customer service and satisfaction.
Address and resolve guest concerns and complaints promptly and effectively.
Monitor and respond to online reviews and feedback to enhance the overall guest experience.
Assist in budget planning and monitor financial performance against established goals.
Collaborate with the sales team to drive revenue and maximize occupancy.
Control operating expenses and manage budgets for each department.
Participate in the recruitment, training, and development of staff.
Conduct regular performance evaluations and provide constructive feedback.
Foster a positive and inclusive work environment.
Collaborate with the sales team to drive revenue and maximize occupancy.
Monitor and maintain quality standards throughout the hotel.
Implement and enforce brand standards and ensure compliance with relevant regulations.
Oversee maintenance and cleanliness of the hotel facilities.
Coordinate with maintenance staff to ensure proper functioning of equipment and systems.
Ensure the implementation and adherence to security and safety protocols.
Collaborate with relevant authorities to address any security concerns.
Prepare regular reports for the General Manager, providing updates on key performance indicators, financial metrics, and other relevant data.