Assistant General Manager
About The Position
We are seeking skilled and motivated Assistant General Manager to join our team at ABM. In this role, you will oversee Guest Experience service at Miami International Airport, ensuring the achievement of Service Level Agreements (SLAs) related to Quality Service Management (QSM), Customer Experience (CX), Resilience, Personnel Management, Health & Safety, and Training. Reporting to the Director of Guest Experience, this role requires a commitment to excellence, professionalism, and the highest standards of operations and team management. If you are adept in strategic planning, team leadership, operational management, and delivering exceptional customer service, we would love to hear from you. Compensation: $75k-$90k annual salary (US Dollars) The pay listed is the salary range for this position. Any specific offer will vary based on the successful applicant's education, experience, skills, abilities, geographic location, and alignment with market data. You may be eligible to participate in a Company incentive or bonus program Benefit Information: ABM offers a comprehensive benefits package. For information about ABM's benefits, visit Recruiting Flyer - Staff & Mgmt
Requirements
- A minimum of three years' experience in General Management roles.
- Experience with luxury retail, hotel and aviation environments is a plus.
- Strong leadership abilities with the capacity to inspire and motivate a team.
- Advanced verbal and written communication.
- Strong problem-solving and interpersonal skills.
Nice To Haves
- Bachelor's degree in business administration, operations management, or related field.
- Five years' experience in an operations management role, preferably in luxury retail, hotel, or aviation environments.
- Proven track record in managing operations and delivering on SLAs.
- Knowledge of aviation industry standards.
- Bilingual in Spanish and English a plus.
Responsibilities
- Oversee the delivery of high-quality service for MIA's Guest Experience team.
- Maintain relationships with clients to meet their expectations and deliver on those expectations.
- Manage day-to-day operations, including staffing, scheduling, and resource allocation.
- Coordinate with other departments to ensure successful execution.
- Implement strategies to enhance guest perception of staff as approachable, proactive, and helpful.
- Specify staff accountabilities to align with operational objectives.
- Conduct operational and personnel audits, achieving high quality team behaviors and presentation standards.
- Monitor compliance with Service Level Agreements through coordination with clients, contract partners and colleagues while maintaining operational standards.
- Perform other related duties as required
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Number of Employees
5,001-10,000 employees
