Assistant General Manager

VASA FITNESS•Oswego, IL

6h•$48,000 - $58,000•Onsite

About The Position

The Assistant General Manager (ASGM) is engaging, positive, diligent, organized, and knows how to drive their club towards results. The ideal candidate has a take-charge personality and a reputation for getting things done. The ASGM is responsible for supporting the General Manager and continually developing a high-performing team within the club. The ASGM leads by example and coaches their Member Experience Specialists (MES) on how to provide a world-class experience for VASA members. This role helps to oversee all club departments to ensure operational excellence.

Requirements

High School Diploma or GED required; Bachelor's degree preferred
3+ years customer service in a retail, restaurant or in-person based service industry
3+ years leading operational teams
Strong verbal and written communication skills
Build relationships by establishing trust quickly and positively influencing others
Personal interest in health, wellness, fitness, and nutrition
Must obtain a current CPR certification
Pass a background check

Responsibilities

Directly support the GM in managing the pace, financial performance, and consistency in the club.
Help drive operational goals, objectives, and priorities for Lead roles and responsible for attainment of Club financial results (e.g. member growth, revenue, club operating profit, fitness revenue, labor, employee turnover and member retention).
Directly manage and support the Member Experience Lead and Member Experience Specialists to ensure a great guest and member experience.
Assist in the hiring and development of the club's team with particular emphasis on lead positions, which are: Member Experience Lead (MEL), Personal Training Lead (PTL), Group Fitness and Studio Team Lead (GFSTL) and Child Care Team Lead (CCTL)
Ensure all Team Members create and maintain our "UPLIFT" culture in the club.
Implements the welcoming, non-intimidating VASA experience through our guest-to-member journey and creates an exceptional brand experience for guests and members.
Responsible for recruiting, hiring, and training all frontline team members.
Lead by example and ensure our UPLIFTing culture and values are the foundation for every communication and interaction.
Promote REVIVE sales, our in-club snack, drink, gear, and apparel shop.
Maintain the club so equipment is functioning, the facilities are clean, and staff are friendly and helpful
Support the General Manager (GM) by forecasting upcoming staffing needs.
Manages and support the team leads to achieve club goals
Have frequent conversations with all team members to understand changing work.
Work with the GM to schedule and conduct interviews and ensure the right candidates are hired for open positions.
Schedule and facilitate training for all new team members.
Collaborate with the GM to create a welcoming environment for interviewing candidates and new hires.
Constantly evaluate team member-to-member interactions
Provide in-the-moment coaching and feedback to recognize success and address opportunities for improvement.
Delegate tasks to maximize efficiencies and create balanced workloads and validate completion.
Support GM in creating sales plans that are achieved by addressing and coaching successful behaviors and tactics.
Communicate, lead by example, and motivate your teams to understand and develop passion for the brand, our values, and our approach.
Proactively provide ideas and solutions to help move the business forward.
Ability to prioritize tasks to achieve club goals during scheduled shifts and be able to adjust priorities as the business dictates.
Delegate tasks and responsibilities to ensure work is completed and club goals are achieved.
Build trust and strong relationships with all team members.
Provide coaching in the moment that inspires commitment and positive change.
Give input and feedback to GM in succession planning conversations.