Assistant General Manager

Altitude Trampoline Park • Folsom, CA

1d • Onsite

About The Position

As the Assistant General Manager (AGM), you will play a pivotal role in the day-to-day operations of the park, ensuring a top-notch experience for both guests and team members. You will assist the General Manager in overseeing all aspects of the business, from managing staff and maintaining a safe, clean facility to driving sales and ensuring excellent customer service. This is a leadership role where you'll have the opportunity to develop skills in management, customer relations, and operations while contributing to the growth and success of the park.

Requirements

• Previous experience in a supervisory or management role, preferably in a high-energy, customer-focused environment (such as retail, entertainment, or hospitality).
• Strong leadership and interpersonal skills with the ability to motivate and manage a diverse team.
• Excited to work with kids.
• Passion for creating a positive and safe environment for both guests and employees.
• Availability to work flexible hours, including nights, weekends, and holidays.
• High school diploma or equivalent required

Nice To Haves

• A degree in business, hospitality, or a related field is a plus.

Responsibilities

• Assist in recruiting, training, and developing a high-performing team of employees.
• Provide ongoing support and mentorship to ensure staff are delivering exceptional customer service.
• Assist in daily operations, including overseeing park activities, ensuring safety procedures are followed, and maintaining a clean and organized environment.
• Handle customer concerns and feedback professionally, ensuring that all guests have an enjoyable and memorable experience.
• Help manage operational costs, including inventory, supplies, and staffing, to meet budgetary goals.
• Assist with sales targets and promotions to maximize revenue.
• Ensure that all safety policies, procedures, and industry regulations are consistently followed to maintain a safe environment for guests and staff.
• Assist in the planning and execution of events such as birthday parties, group outings, and special promotions.
• Work closely with the General Manager and other department leaders to develop strategies for park growth, guest satisfaction, and employee performance.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED