Assistant General Manager

MOMOFUKU•Los Angeles, CA

6d•$95,000 - $110,000•Onsite

About The Position

Momofuku Momofuku was founded by chef David Chang in 2004 with the opening of Momofuku Noodle Bar in New York City. Credited with “the rise of contemporary Asian American cuisine” by the New York Times and named the “most important restaurant in America” by Bon Appétit magazine, Momofuku has restaurants in the New York, Los Angeles, and Las Vegas as well as Momofuku Goods, a line of restaurant-grade products for home cooks. About Majordōmo Majordōmo is a California restaurant by Momofuku, inspired by the rich and diverse culinary landscape of Los Angeles. Our space features a chef’s counter, bar, private dining room, and a heated patio. We embrace the concept of a "majordomo"—a person who takes charge, makes arrangements, and is always in the know. Our team is dedicated to delivering an exceptional dining experience that celebrates vibrant flavors of LA. Alongside the Executive Chef, the Chef de Cuisine will carry out our company food service standards and values. S/he will manage, train, and mentor all BOH staff while overseeing day to day administrative duties including inventory and costs. The individual should possess a passion for food, the ability to lead, coach and train staff and a strong work ethic. Why Momofuku? At Momofuku, we value our team members and make it a priority to offer competitive compensation packages that encourage longevity with the company and long-term growth. We offer competitive pay and a comprehensive benefits package, including vision/dental/medical, 401k, paid time off, flexible spending account, employee assistance program, and dining discounts, plus more after required wait periods. We encourage our team members to grow and learn, and offer many opportunities for personal and career development. The Assistant General Manager (AGM) will work closely with the General Manager and is charged with managing all aspects of the daily operations of the front-of-house. The AGM is responsible for continually defining and refining service at Momofuku. They will assist the General Manager in hiring, training, and managing all FOH managers and staff. The Assistant General Manager will manage the floor during service, perform a variety of administrative duties, and work closely with the FOH and BOH management teams to execute the restaurant’s service vision.

Requirements

Minimum three years of restaurant management experience with a service style comparable to the restaurant
Experience with Toast, Tripleseat, Resy, Google strongly preferred
Team-focused mindset and empathetic approach to collaboration
A positive and enthusiastic attitude, as well as a desire to learn, grow, and develop new skills
Excellent communication, organizational, and interpersonal skills
Ability to remain calm under pressure and resolve guest conflict
Willing to accept guidance in a positive manner and implement the direction in a way that is productive for both you and the team
Ability to demonstrate quick thinking and adaptability in a constantly changing environment

Nice To Haves

3+ years of restaurant management experience with a service style comparable to the restaurant
2+ years of Assistant General Manager experience with a service style comparable to the restaurant
Proven ability to support General Manager in managing restaurant costs, including but not limited to labor and inventory control
Continued self-education and expansion knowledge, with a proven track record of converting the knowledge into full team trainings for team member education and development
A proven track record of dependability, a continuous focus on learning and development, and a history of consistently and successfully fulfilling all role responsibilities

Responsibilities

In conjunction with the General Manager and back-of-house leadership team, make all day-to-day decisions to maintain quality restaurant operations
Maintain proper flow of service while upholding service standards, product quality, and cleanliness
Perform administrative tasks including but not limited to financial reports, scheduling, facilities maintenance, and Health Department checks
Conduct daily and on-going comprehensive education for front of house team members
Ensure that all team members are trained and follow all safety and Department of Heatlh sanitation policies and procedures
Proactively seek and propose ways to improve service, operations, and staff retention
Ensure all restaurant administrative tasks are completed in a timely manner, including but not limited to depositing cash, uploading sales journals, handling facilities maintenance requests, and addressing people concerns
Update all printed and digital menu materials including point of sale system, based on product selection and availability
Assist in executing new restaurant initiatives and service protocols through staff training
Interact with guests to ensure service and food quality
Cultivate relationships with guests to create return business
Support service team by troubleshooting any escalated guest issues
Drive and support the continual development of front of house team members by upholding performance expectations, providing ongoing feedback, and offering input for regular performance reviews
Execute front of house team member training programs as determined by General Manager and Momofuku's Homebase
Identify operational, service, and/or fiscal issues and suggest corrective action to General Manager.
Manage private event inquiries and day-of event execution
Assist in managing customer service responses and leading all guest recovery efforts including but not limited to online feedback, guest complaints, and immediate service recovery
Lead by example in properly executing all service standards and protocols