Assistant General Manager

Marriott Residence Inn Middletown/Newport•Middletown, RI

About The Position

We are seeking a hands-on dynamic individual to join our team as Assistant General Manager. The ideal candidate will have a strong operational background and will be responsible for the day to day operation of the hotel with an emphasis on associate and guest relations, development of people, financial results and quality assurance.

Requirements

Must be able to effectively handle employee relations issues and resolve guest complaints.
Must possess strong attention to detail.
Must be able to handle difficult guest or employee situations in a tactful manner.
One to three years related experience and/or training, or equivalent combination of education and experience.
Must be proficient in the use of common Windows-based computer programs, including Microsoft Word and Excel.
Must be able to operate basic office machines, i.e., copier, fax, printer, etc.
Must be flexible in hours and days worked.
Availability on holidays and weekends.
Must have strong organizational and time management skills.
Must have excellent communication and interpersonal skills with the ability to interact with many types of personalities.
Ability to effectively communicate information and respond to questions from groups of managers, coworkers, vendors and guests.
English verbal and written communication skills.
Must be Serve Safe certified within 60 days of employment.

Responsibilities

Practices a hands-on and engaging leadership style, training and leading team members to delivery top of class guest experience.
Determines processes that identify and resolve problems and improve the guest experience.
Perform administrative duties that comply with all accounting procedures and SOP’s, including the timely and accurate completion of payroll.
Participate in Interviewing, hiring, coaching and counseling associates.
Participate in associate orientation and coordinate position on-boarding process.
Monitoring of staff to ensure the adherence to established policies and procedures; delegation of duties; property inspections; and willingness and ability to engage in effective communication with field office support staff and property owners.
Achieve budgeted revenue and profit goal while balancing cost containment with guest and employee satisfaction.
Communicating clearly in written and verbal forms with the ability to present concepts and ideas to management, peers, and associates.
Lead by example to build morale and teamwork engagement.
Communicates goals and objectives and inspires associates to achieve those goals.
Other duties as assigned.