ASSISTANT GENERAL MANAGER

SF MIAMI LLC•Miami, FL

About The Position

Sexy Fish Miami brings the vibrant spirit of contemporary Asian dining to the heart of Brickell, combining bold design, world-class food, and electric energy. Located in a stunning setting, our venue is as much a feast for the eyes as it is for the palate. We're seeking a driven and hospitality-focused Assistant General Manager to join our leadership team and help drive operational excellence.

Requirements

4+ years of management experience in a high-volume, upscale dining or hospitality environment
Proven leadership skills with a focus on team development and guest satisfaction
Strong understanding of restaurant operations, including scheduling, and inventory
Excellent communication and problem-solving skills
Ability to work evenings, weekends, and holidays as required
Ability to grasp, lift, move, or push goods on cart/truck weighing up to 15 pounds.
Ability to move safely in uneven terrain or in confined spaces.
Ability to tolerate varying conditions of noise level, temperature, and illumination

Responsibilities

Responsible for departmental logistics efficiency – monitor what works and what doesn’t and be flexible to adjust to achieve expected outcome with the approval of GM.
Continually assist in creating new offerings for dining room guests based on demand and guest’s comments and feedback and/or current trends (suggestions for new menu options, brunch offerings, cocktails, etc.)
Responsible for all new hire and existing staff training and materials generation to include menu dish descriptions, service manual updates, following up on on-going trainings, etc.
Assist dining room staff during service and oversee the service and flow of entire restaurant by being present on the floor during all meal periods.
Communicate all guest related issues or requests to the appropriate service staff and culinary team and guide them towards succession.
Support dining room staff with any other tasks and resolve brought up issues.
Personally liaise with all private dining contract contacts during PDR events.
Personalize service by leading by example - using guest’s name, building relationships with loyal guests, checking on satisfaction by being involved and touching every single table.
Direct daily work activities of all scheduled staff including management.
Continually review performance of all staff - address shortcomings and recognize success.
Serve as a role model and mentor by setting a positive example in all aspects of business and personnel management.
Cultivate and nurture a management team who will uphold the service and hospitality standards.
Work closely with the rest of the management to establish a group of hospitality minded employees who will develop and maintain our philosophy and values.
Understand, follow and direct others in current safety procedures.
Monitor and make sure the quality of food and beverages is at its highest.
Maintain control over inventories – beverage, china/glassware/silverware.
Responsible for overall grooming of service staff.
Ensure accuracy of menus, wine list, beer and house cocktail lists and POS postings.
In the absence of the General Manager – personally respond to all guest requests and/or complaints in a timely manner.
Find a way to actively respond to all company/operation emails whenever possible and always in a professional manner (not on the floor in the view of the guests and not during the service).
Participate and monitor POS reports regarding the daily performance of the restaurant.
Attend all necessary meetings scheduled by Executive Leaders.