Assistant General Manager Hampton by Hilton Sneads Ferry

CROWN HOTEL & TRAVEL MANAGEMENT LLC•Sneads Ferry, NC

About The Position

Step into a rewarding career with Crown Hotel & Travel Management, LLC - where opportunity meets excitement in the world of hospitality. Whether you're leading the way in hotel management, creating memorable guest experiences on the front lines, or making the magic happen behind the scenes, there is a place for you to thrive. Discover endless possibilities for growth, dynamic career paths, and the chance to be a part of an industry that's all about creating unforgettable experiences.

Requirements

PEP experience is highly recommended
Previous front office supervisory and/or management experience in a hotel setting is highly recommended.
1 year of customer service required
Branded hotel experience required
Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
Ability to use a moderately complex computer system.
Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.
Must have knowledge of policies and procedures as they relate to safety and security of guest and Hotel property.
The ability to effectively deal with employees and customers some of whom will require high levels of patience, tact and diplomacy to diffuse anger, collect accurate information and resolve conflicts.
Excellent organizational skills
Ability to read, listen and communicate effectively in English.
Able to write reports, correspondences, memos and employee performance evaluations
Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume by applying basic math skills.
Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.
Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
To perform this job successfully, an individual should have knowledge of Microsoft Word processing software and Excel spreadsheet software.
Meets legal age requirements for the position.
Driver's License Required
High school diploma or equivalent
Must have basic working knowledge of a computer including word and be able to handle multiple tasks at one time
Must have excellent communication and interpersonal skills with the ability to interact with many types of personalities
Must display very good organization and time management skills
Must be able to walk and climb/descend stairs approximately 20% of the time
Must be able to frequently kneel, reach, crawl, and twist torso as needed to accomplish required tasks
Must be able to regularly lift and carry up to 20 pounds without assistance
To always maintain a high standard of personal hygiene and appearance

Nice To Haves

PEP experience is highly recommended
Previous front office supervisory and/or management experience in a hotel setting is highly recommended.

Responsibilities

Hires, trains and supervises hotel team, with particular attention to the front desk agents, conducts performance evaluations and coaches and counsels associates
Maintains all hotel standards set forth by the brand and the management company.
Successfully operates the hotel in the General Managers absence.
Assists with billing and some accounts receivable responsibilities.
Plans, organizes, assigns and coordinates the daily activities and any special projects for the staff to ensure compliance with the Hotel’s guest service standards.
Fields Guest complaints, conducting through research to develop the most effective solutions.
Listen and extend assistance in order to resolve problems such as rate conflict or facilities issues.
Inputs and retrieves information from the computer system for file maintenance, correspondence and preparation of all Front Office reports.
Regularly conducts Front Office staff meetings for the purpose of keeping the staff informed, providing training and to create a positive work environment.
Attends the Hotel staff meeting and coordinates with other department heads to ensure smooth operation.
Establishes and maintains policies and procedures for the Front Office and interprets company policy for employees and enforces safety regulations.
Assigns duties and shifts to the staff and observes performances to ensure adherence to Hotel policies and established operating procedures.
Confers and cooperates with other department heads to ensure coordination of activities.
Answers inquiries pertaining to Hotel services; registration of guests; and shopping, dining, entertainment, and travel directions.
Receives and processes advance registration payments.
Meets and personally greets VIP Guests, whenever possible.
Conducts performance evaluations and coaches and counsels all associates when necessary.
Issues verbal and written instructions to the hotel team through guidance from the General Manager.
Reviews the group resumes, event schedules and daily reports to ensure proper staffing of the hotel.
Documents and submits a work order to report items that need to be repaired and follows up with the Maintenance Department accordingly.
When necessary performs the duties of his/her subordinates.