Assistant General Manager - CLAUDIE

MILA • Miami, FL

77d

About The Position

The AGM will be responsible for managing and leading daily operations of Claudie. This position will have both a combination of floor and bar management responsibility. Oversight of management and employee development, inventory management, supply purchases, and guest satisfaction are top priorities. Performance will be measured by consistent delivery of results while upholding company standards, expectations, and following systems. Holidays, late nights, and weekend hours are required, as well as flexibility with need-based shift coverage for members of the management team and hourly staff. Five years of experience in a senior management role is required. Experience with restaurant openings is desired, however not required. Candidate must be ServSafe certified. This position reports to the GM.

Requirements

• Minimum of 5+ years fine dining/upscale management experience is required.
• Bachelor's degree in hospitality or business or a combination of experience is desirable.
• Experience managing bar operations (hiring, training and inventory) along with floor operations of an upscale/luxury high volume restaurant is required.
• Execute and maintain quality and consistency of food, beverage, and service with full adherence to standards; act with a sense of urgency, be friendly, professional, and engaged.
• Provide a warm and welcoming atmosphere, attentive, detailed, friendly, and courteous service.
• Proactively visit with and interact with guests and members; build loyalty and face/name recognition.
• Positively handle guest requests and accept feedback with grace.
• Provide sound resolution(s) to guest complaints with poise and professionalism.
• Understand the market and surrounding areas (i.e. restaurants, businesses, hotels)
• Regularly measure and evaluate service through restaurant service audits and leveraging guest/employee feedback.
• Maintain highest level of safety, security, sanitation, and cleanliness of facility.
• Must understand how to use basic computer applications and POS systems.
• Staff, train and develop guest-focused employees.
• Manage team accountability.
• Maintain good rapport with vendors to ensure quality and consistency.
• Instill a culture of excellence and inspire confidence throughout the restaurant staff while displaying strong leadership skills.
• Sound decision making capability while protecting the restaurant/Company in instances of urgency.
• Assist in conducting quarterly restaurant staff evaluations.
• Ability to work a flexible schedule. AM/PM/Weekends/Late nights.

Nice To Haves

• Experience with restaurant openings is desired, however not required.
• Candidate must be ServSafe certified.

Responsibilities

• Execute and maintain quality and consistency of food, beverage, and service with full adherence to standards; act with a sense of urgency, be friendly, professional, and engaged.
• Management of bar operations (staff hiring, training and inventory) is required in this role in addition to floor management.
• Provide a warm and welcoming atmosphere, attentive, detailed, friendly, and courteous service.
• Proactively visit with and interact with guests and members; build loyalty and face/name recognition.
• Positively handle guest requests and accept feedback with grace.
• Provide sound resolution(s) to guest complaints with poise and professionalism.
• Understand the market and surrounding areas (i.e. restaurants, businesses, hotels)
• Regularly measure and evaluate service through restaurant service audits and leveraging guest/employee feedback.
• Maintain highest level of safety, security, sanitation, and cleanliness of facility.
• Must understand how to use basic computer applications and POS systems.
• Staff, train and develop guest-focused employees.
• Manage team accountability.
• Maintain good rapport with vendors to ensure quality and consistency.
• Instill a culture of excellence and inspire confidence throughout the restaurant staff while displaying strong leadership skills.
• Sound decision making capability while protecting the restaurant/Company in instances of urgency.
• Assist in conducting quarterly restaurant staff evaluations.
• Follow company guidelines to effectively manage labor.
• Achieve restaurant financial goals as specified to applicable area of responsibility.
• Control cash, credit, and other receipts by following company cash handling/reconciliation procedures.
• Assist GM in developing plan to meet or surpass expectations set by P&L projections with an eye toward maximizing efficiency and productivity.
• Weekly inventory counts, costs, and maintenance.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Industry: Food Services and Drinking Places