General Manager - CLAUDIE

Riviera Dining Group Inc•Miami, FL

15h

About The Position

The GM will be responsible for managing and leading daily operations of Claudie. Oversight of management and employee development, and guest satisfaction are top priorities. Performance will be measured by consistent delivery of results while upholding company standards, expectations, and following systems. Holidays, late nights, and weekend hours are required, as well as flexibility with need-based shift coverage for members of the management team and hourly staff. Five years of experience in a senior management role is required. Experience with restaurant openings is desired, however not required. Candidate must be ServSafe certified. This position reports to the VP, OPS.

Requirements

Minimum of 8+ years fine dining/upscale, high volume and nightlife management experience is required.
Execute and maintain quality and consistency of food, beverage, and service with full adherence to standards; act with a sense of urgency, be friendly, professional, and engaged.
Understand the market and surrounding areas (i.e. restaurants, businesses, hotels)
Regularly measure and evaluate service through restaurant service audits and leveraging guest/employee feedback.
Maintain highest level of safety, security, sanitation, and cleanliness of facility.
Must understand how to use basic computer applications and POS systems.
Staff, train and develop guest-focused employees.
Manage team accountability.
Maintain good rapport with vendors to ensure quality and consistency.
Instill a culture of excellence and inspire confidence throughout the restaurant staff while displaying strong leadership skills.
Sound decision making capability while protecting the restaurant/Company in instances of urgency.
Assist in conducting quarterly restaurant staff evaluations.
Ability to work a flexible schedule. AM/PM/Weekends/Late nights.

Nice To Haves

Bachelor’s degree in hospitality or business or a combination of experience is desirable.

Responsibilities

Execute and maintain quality and consistency of food, beverage, and service with full adherence to standards; act with a sense of urgency, be friendly, professional, and engaged.
Provide a warm and welcoming atmosphere, attentive, detailed, friendly, and courteous service.
Proactively visit with and interact with guests and members; build loyalty and face/name recognition.
Positively handle guest requests and accept feedback with grace.
Provide sound resolution(s) to guest complaints with poise and professionalism.
Understand the market and surrounding areas (i.e. restaurants, businesses, hotels)
Regularly measure and evaluate service through restaurant service audits and leveraging guest/employee feedback.
Maintain highest level of safety, security, sanitation, and cleanliness of facility.
Must understand how to use basic computer applications and POS systems.
Staff, train and develop guest-focused employees.
Manage team accountability.
Maintain good rapport with vendors to ensure quality and consistency.
Instill a culture of excellence and inspire confidence throughout the restaurant staff while displaying strong leadership skills.
Sound decision making capability while protecting the restaurant/Company in instances of urgency.
Assist in conducting quarterly restaurant staff evaluations.
Follow company guidelines to effectively manage labor.
Achieve restaurant financial goals as specified to applicable area of responsibility.
Control cash, credit, and other receipts by following company cash handling/reconciliation procedures.
Weekly inventory counts, costs, and maintenance. Provide a warm and welcoming atmosphere, attentive, detailed, friendly, and courteous service.
Proactively visit with and interact with guests and members; build loyalty and face/name recognition
Positively handle guest requests and accept feedback with grace.
Provide sound resolution(s) to guest complaints with poise and professionalism.