Assistant General Manager

Wahlburgers • Memphis, TN

7d

About The Position

The Assistant General Manager (AGM) is responsible for supporting the General Manager (GM) in all aspects of restaurant operations to ensure a high standard of customer service, efficient and profitable business performance, and a positive work environment for all employees. The AGM will oversee daily operations, manage staff, and ensure compliance with all health and safety regulations.

Requirements

• Minimum of 2 years of full-service restaurant experience along with experience in a leadership capacity (i.e., trainer, shift leader, kitchen manager, restaurant manager, etc.) in a high-volume full-service restaurant concept.
• Ability to inspire cooperation and teamwork through self-confidence, positive attitude, and enthusiasm.
• Excellent leadership and motivational skills.
• Excellent interpersonal/listening/communication skills.
• Excellent problem resolution/guest recovery skills.
• Attention to detail and analytical skills.
• Experienced and proficient in the use of basic computer technology (i.e., POS systems, Microsoft Office programs, etc.).
• Strong commitment to serving others in the community.
• Acts with integrity and treats others with respect.
• ServSafe certified.

Responsibilities

• Operational Management: Supports the GM in efficient and effective restaurant operations on a day-to-day basis.
• Assists and complies with all aspects of inventory, purchasing, receiving, and storage of Company-specified products.
• Ensure high standards of food quality and service.
• Ensures building, equipment, furniture, and fixtures are in good repair, clean, and regularly maintained.
• Upholds restaurant mission, vision, philosophy, and core values through behavior and action.
• In the absence of the GM, the AGM is responsible for managing and directing all aspects required within the restaurant.
• Financial Management: Assists in managing the restaurant's labor, cost of goods, and overall budget, and making the required adjustments to labor & schedules on a shift-to-shift basis without compromising the Guest experience.
• Monitor financial performance, including sales, expenses, and profitability.
• Assists with the inventory, purchasing, receiving, and storage of company-specified products.
• Assists in providing an ability to drive sales through community engagement – become a presence in the community.
• Prepare regular reports on financial performance for the Operations Leadership Team and Restaurant Support Center.
• Staff Management: Clearly and consistently communicate all restaurant policies and procedures and hold team members accountable for compliance.
• Helps recruit, hire, train, and supervise staff, including servers, bartenders, cooks, and other front-of-house (FOH) and back-of-house (BOH) employees.
• The restaurant’s secondary point of contact for selecting, training, developing, and motivating team members to achieve operational excellence.
• A brand ambassador for maintaining a professional restaurant and team member image, including restaurant cleanliness, proper uniforms, and appearance standards.
• Works with the GM to appropriately schedule FOH and BOH employees to ensure adequate coverage and that the labor budget is met.
• Ongoing coaching/mentoring of employees to reinforce positive behaviors and provide feedback on development opportunities.
• Maintains a professional restaurant and team member image, including restaurant cleanliness, proper uniforms, and appearance standards.
• Set the standard for the restaurant through leadership by example.
• Ensures a safe and harassment-free environment for all Team Members and Managers.
• Resolve staff conflicts and handle disciplinary actions as needed.
• Customer Service: Provide exceptional customer service and promptly address guest complaints and concerns.
• Monitors guest feedback and provides support to the GM to implement improvements based on feedback (Yelp reviews, OpenTable reviews, Guest emails, etc.).
• Maintain a positive and welcoming atmosphere for guests.
• Marketing and Promotion: Work with the GM and Marketing Team to develop and implement marketing strategies to attract and retain guests.
• Execute company-wide promotional events and special offers.
• Compliance and Regulations: Ensure compliance with all local, state, and federal regulations, including labor laws and health codes.
• Upholds restaurant safety, sanitation, and security standards, including handling chemicals safely.
• Implement and enforce company policies and procedures to ensure compliance.
• Ensures building, equipment, furniture, and fixtures are in good repair, clean, and maintained regularly.

Benefits

• Bonus based on performance
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed