Assistant General Manager

FatCats•Clinton, UT

just now•$60,000 - $65,000

About The Position

As the Assistant General Manager (AGM) at FatCats, you'll be a pivotal leader, responsible for supporting the GM in running daily operations, building a high-performing team, leading the department managers, and ensuring our guests have unforgettable experiences. If you're an empathetic leader who thrives on mentoring, coaching, and driving results, this role is perfect for you! About FatCats Our Mission Delight and connect people... one game, one film, one experience at a time. Our Values: We listen first to practice humility, believe in each other to build trust, strive for daily improvement to achieve excellence, show up for one another to embody teamwork, and lead in our roles to demonstrate stewardship. Leadership Guiding Principles: As AGM is a leadership position, we also want you to know about the basic principles we apply in all our interactions as a leader and define what kind of person we want to find for this role. Assume Positive Intent Operate in the Gray Give Others the Benefit of the Doubt Show Loyalty to the Absent Exhibit High Courage and High Consideration Be Respectful in Disagreement Build Trust with Your Team Let the Best Idea Win A Day in the Life of an AGM Your focus will be keeping the center running smoothly and maintaining a positive, safe environment. You'll oversee scheduling, payroll, budgets, and operations, while also participating in leadership programs, conducting one-on-ones, and collaborating with the GM on sales and performance. Depending on the day, you may handle hiring, training, or executing leadership meetings. It's a dynamic role with plenty of variety and opportunities to keep things on track.

Requirements

Candidates for this role should bring 3–5 years of proven leadership experience, particularly in managing and mentoring large teams.
Strong organizational skills and attention to detail are essential, as is the ability to work in a fast-paced environment while solving problems effectively.
You'll need a high level of emotional intelligence, with excellent interpersonal and communication skills, along with the ability to inspire collaboration and foster trust among team members.
We're looking for a self-starter with integrity, a collaborative spirit, and the ability to adapt quickly to new software and tools.

Responsibilities

Ensure the facility consistently delivers top-quality service and guest satisfaction, focusing on guest needs and maintaining a positive environment.
Hire, train, and empower team members to provide exceptional guest service, with regular feedback and coaching for improvement.
Work closely with department managers to ensure coordination and smooth operations across all areas of the facility.
Maintain a neat, clean, and organized facility, ensuring all systems and procedure salign with company standards.
Address customer comments and concerns, ensuring timely and effective resolutions.
Maximize financial performance by supporting business plans, managing staffing, and leveraging local marketing opportunities.
Utilize leadership skills to improve team performance.