Assistant General Manager

Associa•Lone Tree, CO

4h•Hybrid

About The Position

The Assistant General Manager assists the General Manager to fulfill the obligations of the management contract. The position includes some oversight and support of the various departments within the Community Association including Facilities Maintenance, Custodial, Landscaping, Concierge/Lifestyle, etc. The Assistant General Manager is the liaison to the General Manager and residents primarily, but will also occasionally interact with vendors, board members and committee members, as well as staff at the Associa Client Shared Service Center (CSSC) and within the branch office. This role is customer service focused, involving tasks from monthly newsletters to fitness programs and social events. The individual will manage Ironhorse, fitness, and pool staff, and cover for call outs and vacations.

Requirements

Minimum 5 years’ experience with Management and/or Supervisory responsibility
CMCA required
Knowledge of budget and finance. Must be able to interpret, understand and follow Homeowner Association CC&R’S, bylaws and contracts. Ability to apply principles, practices and objectives of recreation, administration and management.
Knowledge of building and grounds maintenance requirements and of community association development.
Knowledge of personnel development and administration.
Report and motivate personnel to accomplish established goals within the related areas of responsibility.
Establish work standards, and to evaluate personnel performance.
Ability to prepare and supervise the keeping of a variety of records and reports, research problems and prepare written recommendations.
Must be proficient in Microsoft Office such as Word, Excel and Outlook.
Ability to learn new software programs as may be required.
Communicate effectively with others in English both orally and in writing.
Reading detailed work, confidentiality, problem solving, stress, training, reasoning, written and verbal communication, customer contact, multiple concurrent tasks, constant interruptions.
Must be able to work extended hours or overtime, including weekends.

Nice To Haves

other industry certifications preferred

Responsibilities

Customer Service focused. Start to finish: monthly newsletter, fitness programs and social event. Collects ID/HT from villages. Manages Ironhorse, fitness and pool staff. Covers for Ironhorse call outs and vacations..
Field and respond promptly to most homeowner inquiries via phone, e-mail, work order, letter, and/or in person.
Interact with vendors and assist with addressing emergency requests as necessary.
Update notes within homeowner accounts in C3 (Complete Control of Communities) of all conversations/correspondence with homeowner.
Assist in preparing agendas, update management reports, and compile documents and copies for Board meeting packages.
Prepare newsletters, flyers, and other various documents to inform homeowners of maintenance service or projects, activities, meetings, etc.
Assist in preparing annual disclosure packages, annual meeting notifications, and annual financial statement packages for all homeowners and arrange bulk mailing of same within the time frames set by state statute or governing documents.
Assist lead Community Manager in monitoring corporate and client delinquency rates and collections process for account portfolio.
Maintain property files.
Ordering office supplies
Assist General Manager with processing new homeowner welcome packets, if applicable.
Assist General Manager with issuing of key fobs, pool passes and processing access keys.
Assist General Manager with requests for proposals, repair quotes, insurance notification lists.
Assist General Manager with update of property fact sheets in C3.
Assist General Manager in preparing homeowner CC&R violation letter and communicate results of hearings to homeowners within the time frames set by state statues or governing documents as needed.
Assist homeowners with Associa corporate programs (website, portals, etc.) in accordance with General Manager direction, client enrollment, and local office protocol.
Participate in Associa training including Associa University webinars, etc.
Oversee Gatehouse staff and responsible for staffing for gatehouse when an employee needs time off
Oversee Ironhorse Fitness Center staff
While the list above is an extensive list of job responsibilities, it is expected that the individual in this position is hands on and flexible in performing, assisting, and/or supervising any necessary task that is requested by our client and/or the management agent.
Other duties as assigned.