Assistant General Manager

The Salty Donut Operations•Miami, FL

41d•$50,000 - $55,000

About The Position

Assistant General Managers oversee everything that happens within the 4 walls of their store. The Assistant General Manager is the second in command to their General Manager. You are a key component in making sure that the overall goals of the store are achieved. These goals are assisting your manager, your team, guest service, ridiculous quality, cleanliness, and last but not least- team member satisfaction, meaning how exciting, fun, and professional you create the work environment to be for your team.

Requirements

3+ years of prior food and beverage specific experience in a Supervisory capacity.
Experience in fast casual restaurants is preferred
Experience in Food Safety + Planning
Food Safety Certification required or ability to obtain within first 90 days of employment (ServSafe Manager’s Certification).
Comfortable working in a fast-paced environment.
P&L, COGS, Understanding Budgets, Financial Planning and Strategy, Labor/Scheduling, Training & Team Development.
Maintaining professionalism in the workplace.
Maintaining consistent attendance and punctuality.
Ability to coach in a positive, fair and discreet manner for team members to grow and improve
Accepts accountability (no blame) for job performance, strives for constant improvement in areas of opportunity, solution oriented, able to turn “problems” into opportunities for positive results
Ability to coordinate multiple tasks such as food, beverage + labor cost while maintaining required standards of operation in daily restaurant activities.
Must possess excellent communication skills for dealing with diverse staff.
Coachable: actively looks for feedback to grow and improve.
Self-starters: takes initiative, thinks of the big picture, relays store needs and communicates with the team.
guest service-oriented: Passion for the guest experience, service driven.
Innovative and creative by finding ways to increase opportunities to positively impact business
Can manage multiple projects, delegates freely with quality.
Proficient computer skills in the Microsoft Office suite.
Personal characteristics reflective of The Salty: high-energy, action oriented, self-motivated, positive and humble attitude, service-focused, flexible, fun-loving personality, and ethical with a high degree of integrity.
Belief in and passion for The Salty’s core values.
Ability to work weekends and holidays
Ability to work in a standing position for long periods of time (up to 10 hours)
Ability to bend, reach, stoop, and lift up to 30 pounds
Fluency to read and communicate in English

Responsibilities

A positive attitude
Maintaining professionalism in the workplace.
Modeling desired behavior for your team.
Balancing guest service and a great camaraderie within the company.
Mastering the art of knowing your guests - who your regulars are and what they order.
Assisting guests in a happy, positive, genuine way all of the time to ensure they feel at home.
Consistently checking in on guests throughout the day, introducing yourself to them, checking on their order, answering any questions they may have
Anticipating needs - being able to read the room and know who’s enjoying their order, who isn’t, effectively addressing guest concerns and complaints with a +1 attitude.
Scheduling appropriately for store business and for catering opportunities
Maintaining consistent attendance and punctuality.
Following the attendance policies set by The Salty.
Holding your team accountable to attendance policies in a fair and consistent manner
Develop a team by identifying talent, building skill sets through training, and growing future company leaders.
Build meaningful relationships with your team and guests, rooted in authenticity — invest time to build trust.
Empower your team to create meaningful connections with each other and the guest every day.
Inspire your team, owning your business, and architecting guest service experiences across all touch points.
Driving continuous performance improvement focusing on leading indicators.
Understanding how to appropriately address both team member errors and praises; providing constructive criticism and corrective action when needed; but also knowing to praise a team of both small and big wins as well.
Treating your store as your home. Being able to notice the small details (ex: a floorboard that is chipped and needs to be fixed) without anyone needing to tell you first.
Regularly tasting donuts and coffee. Making sure that everything is up to par (ex: glazes are the right consistency, donuts look just like advertised) and that your team members are well trained on the entire menu.
Assisting your Store Manager with hiring and training a team of Catering experience team members.
Mastering the art of knowing your guests - who your regulars are and what they order.
Consistently checking in on guests throughout the day, introducing yourself to them, checking on their order, answering any questions they may have
Anticipating needs - being able to read the room and know who’s enjoying their order, who isn’t, who needs a box/bag to go, etc.
As a manager, you wear many hats. It’s your duty to address issues before they become bigger problems
Creative thinking and good judgment that prioritizes the business, the team and the guest
Store Opening and closing the store
Daily completing any opening/closing manager lists on Zenput
Knowledge of proper cash handling, ability to close the register out, and knowledge of how to count tips.
Knowledge of how to set and disarm the alarm
Cash deposits (Monday - Saturday, following cash handling policy) / getting change
Calculating and dispersing cash tips
Assisting the Store Manager with Inventory and store ordering (boxes, napkins, foh cleaning supplies, water bottles, etc)
Ensuring that all stores are not only wearing their appropriate uniform at all times, but that each team member has accurately received their uniforms.
This is your shop, your home, so if something is in need of repair or TLC, it’s your responsibility to bring it back to life.
It’s always expected that guest issues, when escalated, are handled by the ‘manager on duty’. Which is why it’s imperative that you understand how to handle a situation when/if the Store Manager is not there. Remember- at The Salty, we go above and beyond for our guests(+1), and you ALWAYS have the opportunity to turn a negative experience into a positive one!
The Store Manager is responsible for downloading and printing the menus on a weekly basis, however it’s expected that the manager on shift is following up on this task and ensuring that the store is constantly stocked with updated menus at all times.
The manager on duty will be responsible for making sure that all orders for the day are packed and out on time. Assisting the Store Manager with the catering experience team and helping to ensure that catering is executed to the highest standard.
Quantities on a daily basis (additions/cuts) will be analyzed by the manager on duty at the given time that the numbers need to be analyzed.
Assisting the Store Manager with the training of new team members according to the curated training program
Consistently giving new team members feedback throughout their training, both positive and negative
Notifying the Store Manager of any situations that arise with team member performance, both positive and negative
Sitting in on quarterly performance evaluations for team members
Conducting/sitting in on coaching and counseling when necessary
Ensuring that all administrative responsibilities are covered by the Store Manager or Key Holder on days off / vacation
Operate POS register to complete guest transactions.
Maintaining 100% accuracy when using the POS system and handling money.
Completing opening and closing checklists, always seeking to set the next shift up for success.
Being active and responsive on all communication platforms
Regularly reviewing list completions, making sure your team is maintaining store cleanliness and what’s expected of them.
Proactively staying on top of your store's list completion rates, ensuring that all lists are completed correctly and on time.
Other duties as assigned