Assistant General Manager

Marriott Hotels Resorts•Mount Laurel, NJ

17d•$52,000 - $67,000

About The Position

Assistant General Managers for High Hotels, LLC are responsible for the supervision of all front desk operations and food and beverage operations in order to ensure that the highest quality standards are met for food, service, cleanliness, and marketing of all operations. Assists in and shares responsibility for direction all operations of the hotel in accordance with the policies and profit objectives of the company to provide superior service and value to the customer. Assistant General Managers are directly responsible for the coordination of the front desk and food and beverage operations to include Lead Cook, Line Cooks, Guest Service Representatives, Dishwashers, Night Auditors, Servers, Host/Hostesses, Security Persons, and/or Bartenders Responsible and accountable to conduct their responsibilities within the confines of EEO, Title VII and other applicable laws

Responsibilities

Hires, trains, supervises and schedules front desk and food and beverage staff in accordance with business needs, productivity and service standards.
Maintains procedures for periodic appraisal of all personnel.
Purchases all food and beverage items and ensures availability of all items needed to process the breakfast and bar business.
Assists General Manager in reviewing work schedules and assigns management on duty responsibilities.
Assist General Manager in preparing and submitting the hotel’s annual business plan.
Acts as General Manager when General Manager/Area General Manager is off or is otherwise unable to perform their duties and supervises entire hotel staff in their absence.
Monitors and maintains procedures for control of supplies, keys, monies and credit.
Ensures that all monies due High Hotels, Ltd. is received on a timely basis, and that proper accounts receivable policies and procedures are adhered to.
Meets all budgetary, cost and other financial objectives established for their department including goals for income, expenses and profitability.
Assists in interpretation of policies, rules and regulations affecting all hotel activities to personnel.
Responsible for fair and ethical treatment of all co-workers and the maintenance of high morale and low turnover in all departments of the hotel.
Responsible for the replenishment, physical appearance, ordering and food production for “The Market” at Marriott properties, “Suite Shops” at Homewood Suites, and the “Pavilion Pantry” at Hilton Garden Inns.
Performs as a visible manager, both at the front desk and in the restaurant, bar and the kitchen.
Performs line co-worker’s job functions as needed under high volume and emergency situations.
Utilizes computer equipment to analyze forecast, cost, and revenue reports and makes decisions based on that information to ensure profit maximization.
Observes food and beverage outlet operations and take needed action to ensure standards of product presentation and service are being maintained.
Taste tests food and beverage products for consistency.
Responds to guest inquiries and coordinates special arrangements and requests in food and beverage outlets.
Ensures safety and security of all guests, co-workers and the hotel’s assets.
Monitors co-worker attendance in conformance with the standards, following up with co-workers as appropriate.
Works varying schedules to reflect the business needs of the hotel, due to the cyclical nature of the hospitality industry.
Maintain a neat, clean and well-groomed appearance (specific brand standards available).
Required to fully comply with High Hotels, Ltd. rules and regulations for the safe and efficient operation of hotel facilities.
Supports High Hotels’ efforts and actions related to Sustainability, ensuring implementation and compliance with the actions within their departments.
Maintains an open-door policy and monitors co-worker relations.
Visits and observes competitive hotel and restaurant operations to keep abreast of marketing techniques and promotions.
Through training and experience, prepares for further advancement to assume General Manager/Area General Manager position.
Participates in Manager on Duty shifts.
Other duties as assigned by the General Manager/Area General Manager.