Assistant General Manager

Compass Group•Concord, NC

26d

About The Position

Different perspectives make us better. We’re committed to creating an equal opportunity and fair treatment environment, where learning and growing together is just part of our every day. An environment where you can be your authentic self. About LevyThe disruptor in defining the sports and entertainment hospitality experience, Levy is recognized as the market leader and most critically acclaimed hospitality company in its industry. Twice named one of the 10 most innovative companies in sports by Fast Company magazine and one of the top three Best Employers for Diversity in America by Forbes, Levy’s diverse portfolio includes award-winning restaurants; iconic sports and entertainment venues, zoos and cultural institutions, theaters, and convention centers; as well as the Super Bowl, Grammy Awards, US Open Tennis Tournament, Kentucky Derby, and NHL, MLB, NBA, NFL, and MLS All-Star Games. Job SummaryThe Assistant General Manager is responsible for day-to-day restaurant operations that deliver a superior guest experience via hiring, training, and managing the operation. The ideal Assistant General Manager candidate is passionate about hospitality, food and beverage and location morale/culture. They should have the ability to think proactively and creatively, have decision-making and analytical skills and be effective in written and verbal communication. They are self-motivated with the ability to thrive in a fast paced environment, effectively multi-task and drive results.

Requirements

Bachelor’s degree preferred, Associate’s degree required; or equivalent and relevant experience
At least 1-3 years of experience, preferred
Strong work ethic, intense drive and initiative for quality and customer service
Excellent stress management skills, administrative and organizational, and follow-through (with associates and clients) skills required
Able to communicate effectively with management team, guests and team members
Proficient in the use of Windows based office software including but not limited to Microsoft Office, Word, Excel, PowerPoint and Outlook, preferred

Responsibilities

Ensures great guest service and delivery of hospitality standards by holding team accountability to steps of service
Maintaining positive guest relationships including obtaining regular feedback through table visits and executing show quality standards
Establishes and reviews standards and work procedures for all staff in accordance with established policies and practices of the facility
Promotes a positive work environment through hiring/selection of team members, maximizing productivity and morale through team member engagement, and maintaining appropriate staffing levels per business needs.
Directs and conducts safety, sanitation, and maintenance programs; while maintaining excellent relationships with client and the customer
Assists to ensure client, customer satisfaction and efficient cost effective management
Engages in the financial goals of the operation with support from the General Manager
Promotes the professional growth and development of all associates
Coordinates the tasks of the subordinate Supervisory and Management team via regular communication
Performs other duties as assigned