Assistant General Manager

TOMMY'S EXPRESS•Egypt Lake-Leto, FL

just now•$43,000

About The Position

The Assistant General Manager (AGM) reports directly to the General Manager (GM) and assists with the day-to-day operations of the car wash. The AGM is responsible for leading the team in the absence of the GM. The AGM will be responsible for store conditions, quality car wash execution, and providing the highest level of guest service. Other responsibilities of the AGM may include promotions, special events, customer engagement, equipment maintenance, and other assigned company goals.

Requirements

High school diploma or the equivalent.
Minimum 1-2 years retail management experience; proven leadership ability.
Must possess superior communication and problem-solving skills.
Collaborative with strong influencing and interpersonal skills.
Highest level of integrity and ethics, both professional and personal.
Must have experience managing a diverse staff of both full-time, part-time and seasonal employees.
Technical & Mechanical Capacity. Basic understanding and use in Excel and other office applications.
Ability to use a computer, tablet, smart phone, software, and the internet.
Ability to identify business trends and collaborate with cross-functional partners to develop strategic plans and drive results.
Proven ability to lead change while maintaining operational effectiveness.
Very strong written and verbal communication skills.
Strong experience with retail finance, including P&L management.
Ability to work independently while still adhering to company/departmental standards.
Proven ability to hire and develop a high performing team aligned with company goals.
Experience managing personnel matters in accordance with company policies and state and/or local laws.
Demonstrated ability to create an inclusive environment that fosters development of others; supports constructive conflict resolution.
Regularly required to sit stand, reach, bend and move about the facility as needed.
Must be able to lift and carry up to 30 lbs.
Ability to speak and hear.
Requires driving, standing, walking, bending, kneeling, crouching, and climbing ladders.
Ladder safety
Electrical Hazards & Lock-Out, Tag-Out
First Aid
Fall Protection
Personal Protective Equipment
Valid Driver’s License (Required)

Nice To Haves

Associates or bachelor’s degree is nice, but not necessary.

Responsibilities

Demonstrate and maintain the highest levels of customer service.
Works alongside with the GM to help build strong teams, drive a culture of high performance and engagement that reflects an exceptional customer experience.
May assist in the recruitment of full time and part time staff. May also assist in the management of weekly scheduling, reporting, team meetings, and other administrative tasks as deemed necessary.
Facilitate equipment maintenance and site audits to ensure a quality product and customer experience.
Create an environment where staff can grow and develop through a robust and engaging onboarding experience, continuous performance feedback, and ongoing developmental opportunities.
Diagnose problems, replace, or repair parts, test and make adjustments to equipment.
Perform ‘Manager on Duty’ responsibilities.