Assistant General Manager

National Express•Pickerington, OH

About The Position

Summit School Services companies share a strong commitment to provide the highest level of transportation safety, quality transportation, outstanding customer service and positive employee relations. Our corporate headquarters, located in Warrenville, Illinois, houses the administrative and corporate support functions for the organization. Our 250+ local customer service centers (CSCs) are supported by regional operations teams located throughout North America. Summit School Services has a zero-tolerance policy on conduct that is incompatible with its policies and values, including sexual exploitation and abuse, harassment, abuse of authority, and discrimination. Summit School Services is committed to promoting the protection and safeguarding of all children and passengers. At Summit School Services our goal is to be a diverse workforce that is representative of the communities we serve. All employment decisions are based on business needs, job requirements and individual qualifications, without regard to race, color, religion, sex, pregnancy (including childbirth, lactation and related medical conditions), national origin, age, physical and mental disability, marital status, sexual orientation, gender identity, gender expression, genetic information (including characteristics and testing), military and veteran status, and any other characteristic protected by applicable law. Summit School Services LLC’s independent subsidiaries and affiliates are an equal employment opportunity (EEO) employer The pay rate range, along with most all of the other terms and conditions of employment, vary between different sites, geographical markets, customer/ contractual terms and positions.

Requirements

College education preferred or equivalent experience
2 -5 years of operations management experience
Strong results-oriented leadership skills with proven success in management
Strong commitment to providing excellent customer service and employee relations
Excellent communication skills, both verbal and written
Working knowledge of Microsoft Office software (Word, Excel, Outlook, PowerPoint, etc.) and transportation related software
Well-developed time-management skills

Nice To Haves

Experience working in the student transportation or ground transportation industry preferred
Knowledge of contract administration principles and practices
Budgetary/fiscal control experience preferred
Policy administration experience preferred

Responsibilities

Providing effective guidance and leadership to the Customer Service Center Team (Drivers, Dispatchers, Office Personnel, and Supervisors)
Maintaining a strong safety culture and monitoring safety processes/training
Overseeing the daily operations (driver, routing, and vehicle activities) necessary to ensure employee and customer satisfaction
Ensuring compliance with all applicable Company policies/procedures, local regulations, and government regulations
Assisting with establishing and achieving performance goals that are in alignment with Company objectives
Assisting in the delivery of high-quality customer service and maintaining/enhancing customer relationships
Meeting regularly with school district administrators to review and enhance service quality and performance
Analyzing financial performance and reviewing findings with General Manager
Resolving a variety of issues and making recommendations
Ensuring continuous improvement in the areas of safety, operations, finance, etc.
Assisting the General Manager in identifying growth opportunities in the local area
Exhibits the highest ethical best practices and personal integrity; Shares concerns about suspicious or inappropriate behavior with their supervisor or manager
Other duties as assigned