Assistant General Manager

Active Wellness • Napa, CA

7d • $70,500 - $76,500 • Onsite

About The Position

The Assistant General Manager plays a critical role in delivering an exceptional member experience by ensuring the club operates to Active Wellness’ highest standards, including a welcoming environment, clean and well-maintained facilities, ethical business practices, and best-in-class service. This position supports the Regional General Manager in the day-to-day operations of the club, with direct oversight of department heads. The Assistant General Manager is responsible for executing operational excellence through strong team leadership, consistent service delivery, and adherence to all company and partner policies and emergency procedures. As a key driver of member satisfaction and retention, the Assistant General Manager ensures staff are well-trained, service-oriented, and aligned with member engagement strategies, contributing to a high-quality environment that fosters loyalty and minimizes attrition.

Requirements

• 2 years of management experience in hospitality/fitness or related industry.
• Experience in fitness and wellness environment, excellent communication skills, leadership and management skills, customer service oriented, results oriented, computer skills, ability to multi-task, experience in leading a team and commitment to fitness industry.
• Communication skills, management skills, customer service oriented, results oriented, basic computer skills, ability to multi-task, experience in leading a team.
• CPR, First Aid Certified, AED.
• Proof of citizenship or legal status.
• Ability to take the responsibility for the health and safety of others
• Ability to stand for several hours in a same shift; ability to lift 25 lbs
• Fitness club environment
• Must follow OSHA and Active Wellness safety standards

Responsibilities

• Oversee the service desk and housekeeping departments to ensure a clean, safe, and welcoming environment that reflects Active Wellness standards
• Deliver exceptional member service by fostering a culture focused on responsiveness, relationship-building, and exceeding member expectations
• Support all aspects of team management, including hiring, onboarding, scheduling, training, coaching, and performance management
• Cultivate a positive, team-oriented work environment that drives accountability, engagement, and high performance
• Proactively handle or assist all member issues including holds, resignations, account updates, refunds and retentions efforts
• Proactively handle and or assist in accounts that are past due by contacting members to make credit card updates and collect any balance due
• Support the club to achieve membership goals by assisting with tours, presenting membership information, onboarding new members and updating the CRM as required
• Proactively address member and staff concerns in a timely, professional manner, including management of member feedback and survey platform
• Ensure all operational policies, procedures, and safety protocols are consistently executed, including emergency response and staff safety training
• Oversee and coordinate preventative maintenance programs, vendor services, and facility repairs to maintain a high-quality environment
• Manage operational ordering of supplies and expenses within budget guidelines
• Support financial processes including payroll administration, reporting, and tracking of key operational metrics such as utilization and membership activity
• Maintain accurate and compliant records for staff certifications, payroll, and operational documentation
• Complete and manage operational audits and evaluations, ensuring timely resolution of identified issues
• Collaborate cross-functionally with all departments to support overall club operations and member experience
• Assist the General Manager and Department heads to drive financial performance by supporting the management of fitness programs and services designed to deliver a premier experience for every member.
• Support the General Manager and Fitness Manager to monitor and achieve key performance indicators and participation targets
• Perform additional duties as assigned to support the success of the operation
• Uphold Active Wellness written policies and procedures.
• Enforce policies fairly and consistently.
• Attend Active Wellness management meetings, training and retreats.
• Conduct a physical inspection of the entire club several times a day and make any corrections.
• Develop relationships with members and encourage member referrals.
• Manage all logs/record keeping (OSHA, gift certificate, lost and found).
• Maintain safety standards from OSHA.
• Make sure that the club is well stocked and clean.

Benefits

• Health, Dental and Vision Insurance (Full Time)
• Health Flexible Spending Account (Full Time)
• Paid Time Off (Full Time)
• Parking & Transit Flexible Spending Accounts
• 401(k) (Eligible after 1 year of service + 1000 work hours)
• Legal Support Plan
• Employee Assistance Program & Mental Health Support Service
• Complimentary Club Membership and Discounts on Active Products (where applicable)

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed
• Number of Employees: 101-250 employees