Assistant General Manager

Columbia•Columbia, MD

1d•$50,000 - $56,000

About The Position

At Goldfish Swim School, we’re not only passionate about building confident swimmers, we’re also passionate about building careers for our team members. Our team is the reason we have a reputation for our golden experience & WOW customer service . They are the ones who show our families why they should choose Goldfish Swim School week after week, making learning (and work) FUN! As an Assistant General Manager, you will be responsible for ensuring the success of our swim lessons by managing and motivating a successful team, coordinating and reviewing class schedules and ensuring you have a school that’s set up for success at every lesson. You’ll guide new team members and families through their first days at Goldfish and be there to support them as they progress in our program and in life. O-fish-ial Summary: Oversees the quality and success of Goldfish Swim School daily operations including staffing, pool operations, cash management, customer service, retail and vending department, private party operations and workplace employee activities.

Requirements

Everyone in our building is lifeguard CPR & AED certified, so you must be able to swim, passing a basic swim test (50 yards) to earn your certification.
All management team members will also obtain a Certified Pool Operator (CPO) certification as part of their training
We require schedule availability that includes some weekday evenings (until 8:30pm) and at least one weekend (Saturday or Sunday) shift per workweek and the ability to work the same scheduled days every week (Ex. every Monday from 8:30-4:30)
Our managers must be enthusiastic leaders who have a strong focus on employee engagement as well as the member / customer experience.
you must be able to tolerate exposure to warm, humid settings and chlorinated environment and standing for extended periods of time.

Responsibilities

Direct and control daily operations to ensure the school is running according to Goldfish Swim School’s standard operating procedures
Provide sales and marketing training to staff and stay on track with quarterly and annual enrollment goals and any subsequent goals intended to measure success
Create and implement a plan of action when quarterly and annual goals are off track
Gain high level competency in class bookings, scheduling, reporting and administrative functions as well as the Goldfish Swim School curriculum, swim lesson quality standards and safety standards
Provide a positive staff culture from day 1 and offering open, honest communication in a positive and nurturing environment
Build a team who provides the same quality work as you and doing quality work yourself by cross-training in multiple roles, substituting when necessary and representing Goldfish Swim School’s core values
Do the right things, making the right decisions and treating people with integrity, compassion and trust
Create a workplace that provides fundamental job and life skills for those looking to expand their careers
Direct and oversee the implementation of the Emergency Action Plan (EAP) and all safety procedures for the school