Assistant General Manager

Panera Bread • Newport News, VA

1d • Onsite

About The Position

At Panera, leaders are celebrated for bringing out the best in their teams. This role offers perks, a welcoming culture, and the opportunity to make a real impact daily. As an Assistant General Manager, you will lead a team in a neighborhood bakery-cafe, inspiring and celebrating them, partnering with the General Manager in overseeing operations, delighting guests, and growing the business. You will also take ownership of hiring, training, and development at your location. The role involves making key decisions, problem-solving, managing staffing needs, scheduling, and people development. You will support the hiring, onboarding, and training of new team members, motivating and engaging the entire team. The position requires assisting with managing team performance to meet goals, operational and quality standards, and guest service expectations. You will partner with the General Manager to develop managers on people processes and Panera’s Guiding Values & Behaviors, ensuring every guest is delighted by food quality and service. Building engaging relationships with guests is key. You must follow operational procedures, ensure compliance with company policies and regulations, and maintain a healthy and safe workplace. Additionally, you will assist the General Manager in maintaining overall costs and inventory and help build a culture of warmth, belonging, growth, and trust.

Requirements

• Minimum age: 18 years of age.
• ServSafe certification (or ability to achieve).
• Proven ability to drive positive results through strong business acumen required.
• Proven availability to run great shifts while directing, motivating, coaching and developing others in a fast-paced environment.
• This role requires flexible hours including nights and weekends in a faced-paced environment with shifting priorities.
• Ability to lift, carry, push, or pull objects 50 pounds.
• Capability to stand and walk for up to 6 hours.
• Must be able to clearly communicate and quickly understand guests and associates’ directions in a loud environment.
• Be an ambassador of our Guiding Values and Behaviors by making people smile, learning and growing together, finding solutions and taking initiative, working (and winning) as a team, having fun and celebrating success, and seeing the best in others!

Nice To Haves

• 1+ years of restaurant management experience preferred.

Responsibilities

• Support your General Manager by making key decisions and problem solving.
• Plan and manage staffing needs, shift scheduling, people development, career development, and succession planning.
• Support the hiring, on-boarding, and training of new team members while motivating energizing, engaging, inspiring, and celebrating the entire team.
• Assist with managing team performance to ensure the bakery-cafe’s goals, operational and quality standards, and extraordinary guest service expectations are met.
• Partner with the General Manager to create subject matter experts within your bakery-cafe by developing managers on people’s processes and Panera’s Guiding Values & Behaviors.
• Work as a team to ensure every guest is delighted by the quality of our food, service, and our team.
• Build engaging relationships that lead to long-term, loyal guests as part of the bakery-cafe’s management team.
• Follow operational procedures designed to ensure your bakery-cafe successfully executes all company strategies and initiatives.
• Ensure team members follow company policies and procedures and comply with all federal, state and local regulations.
• Maintain a healthy and safe workplace for your team that meets Panera’s health, food, safety, and company culture standards.
• Assist your General Manager in maintaining the bakery-cafe’s overall costs and inventory.
• Help build our Culture of warmth, belonging, growth, and trust.

Benefits

• Competitive pay & eligible for quarterly bonuses
• Free on-shift meals & unlimited fountain beverages
• Paid vacation, sick time, and holidays
• Medical, dental, vision, life insurance, pet insurance & 401(k) with match available
• Career advancement & leadership development opportunities
• Tuition discounts
• Perks & rewards for team members
• Team member assistance program
• And much, much more!

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed
• Number of Employees: 5,001-10,000 employees