Assistant General Manager

Good Day Farm•Valley Park, MO

About The Position

About the Role: The Assistant General Retail Manager at Good Day Farm plays a pivotal role in supporting the overall management and operations of the retail facility. This position requires a combination of leadership, operational expertise, and a strong understanding of the cannabis industry and its regulatory landscape. This role reports to the Retail General Manager and is subject to change. Essential Duties & Responsibilities: Team and Leadership Lead staff training and development, assist in hiring and team management, conduct employee reviews, build staff schedules, and assist the General Manager in meeting payroll expectations Be a cultural leader for all team members and lead by example to meet company culture goals and expectations Lead and assist in staff coaching and setting standards of success for every team member Revenue and Business Leadership Lead and assist the General Manager in meeting all revenue and sales expectations with holistic management practices, staff training, and customer relations Effectively communicate sales goals, promotions, and business expectations with staff on a daily basis Build meaningful relationships with customers and lead by example for team members in developing a culture of customer service Participate in competitive analysis and be a champion of the business Manage all inventory processes and reconciliation to ensure accuracy and prevent loss Logistics Lead and assist in daily store opening and closing duties, such as cash management procedures, inventory reconciliation, and all processes related to operating the day-to-day business Assist the General Manager in all management-related responsibilities and day-to-day functions Manage all in-store cash flow: till setting, cash handling, and cash depositing Work with the General Manager to ensure adequate upkeep of the store: supply ordering, cleaning, and general housekeeping practices Be a front line of maintenance for the facility by actively communicating needs and fixes Inventory Management Lead and assist in creating a culture of compliance through staff training, self-education, and adherence to all compliance requirements Lead and assist in all inventory processes: intake, invoice management, organization, selling, and staff training and development Prioritize shelf stocking and keeping online menus accurate at all times of the day through routine and development adherence Work with the General Manager to track critical stocking needs Customer Experience Lead and assist in all in-store Visual Merchandising of products on the sales floor, as well as lead training and expectations of the customer journey as it relates to Visual Merchandising Effectively communicate the promotion calendar to staff and customers, as well as manage communication with systems and marketing teams to ensure accuracy and effectiveness Effectively communicate the pop-up and events calendar to staff and customers, as well as manage communication with systems and marketing teams to ensure accuracy and effectiveness Lead and assist all Loyalty program-related needs and initiatives with staff and customers Lead and assist in all customer experience initiatives that build value and loyalty General Meet any and all other leadership requirements as they are related to high levels of leadership Be an adaptable leader and have a high level of communication with leadership and store staff alike Performs other duties as assigned.

Requirements

Have at least 1 year in a leadership position in retail, hospitality, service, or cannabis related industries
Must be able to clear a background check
Strong written and verbal communication skills
Demonstrated capability in people management and culture building
Positive attitude and flexibility
Demonstrated experience in cash and inventory management
Microsoft Suite experience

Nice To Haves

Cannabis industry experience preferred

Responsibilities

Lead staff training and development, assist in hiring and team management
Conduct employee reviews
Build staff schedules
Assist the General Manager in meeting payroll expectations
Be a cultural leader for all team members and lead by example to meet company culture goals and expectations
Lead and assist in staff coaching and setting standards of success for every team member
Lead and assist the General Manager in meeting all revenue and sales expectations with holistic management practices, staff training, and customer relations
Effectively communicate sales goals, promotions, and business expectations with staff on a daily basis
Build meaningful relationships with customers and lead by example for team members in developing a culture of customer service
Participate in competitive analysis and be a champion of the business
Manage all inventory processes and reconciliation to ensure accuracy and prevent loss
Lead and assist in daily store opening and closing duties, such as cash management procedures, inventory reconciliation, and all processes related to operating the day-to-day business
Assist the General Manager in all management-related responsibilities and day-to-day functions
Manage all in-store cash flow: till setting, cash handling, and cash depositing
Work with the General Manager to ensure adequate upkeep of the store: supply ordering, cleaning, and general housekeeping practices
Be a front line of maintenance for the facility by actively communicating needs and fixes
Lead and assist in creating a culture of compliance through staff training, self-education, and adherence to all compliance requirements
Lead and assist in all inventory processes: intake, invoice management, organization, selling, and staff training and development
Prioritize shelf stocking and keeping online menus accurate at all times of the day through routine and development adherence
Work with the General Manager to track critical stocking needs
Lead and assist in all in-store Visual Merchandising of products on the sales floor, as well as lead training and expectations of the customer journey as it relates to Visual Merchandising
Effectively communicate the promotion calendar to staff and customers, as well as manage communication with systems and marketing teams to ensure accuracy and effectiveness
Effectively communicate the pop-up and events calendar to staff and customers, as well as manage communication with systems and marketing teams to ensure accuracy and effectiveness
Lead and assist all Loyalty program-related needs and initiatives with staff and customers
Lead and assist in all customer experience initiatives that build value and loyalty
Meet any and all other leadership requirements as they are related to high levels of leadership
Be an adaptable leader and have a high level of communication with leadership and store staff alike
Performs other duties as assigned.