Assistant General Manager - Los Angeles

Industrious • Los Angeles, CA

4d • $80,000 - $90,000

About The Position

The Assistant General Manager role is a pivotal role at Industrious, supporting and overseeing 3 to 5 of our locations and requiring a breadth of diverse skills to achieve your goals of maintaining a high quality customer experience, hiring and managing all Member Experience Associates, driving a healthy P+L, assisting in providing effective tours, and cultivating team development for your area. Your leadership will be crucial as we expand our 150 locations across the globe.
You might spend the day coaching and inspiring your team members, project managing local marketing efforts, pitching in to help drive sales in a high potential location, helping one of your team members with a difficult member issue, or covering for one of your team members while they are out on vacation.
You will have the opportunity to shape and define how Industrious operates overall, using your unique vantage point - close enough to our local teams and members yet seeing patterns across a number of locations - to propose and lead network-wide changes that make us better every day.
Success will mean providing a happier, more productive, and more connected workplace for thousands of amazing members, and a highly engaged and effective team in our locations.

Requirements

• At least 3 years experience in multi-site operations management in hospitality, F&B, retail, coworking or other customer facing industries.
• Strong P&L and financial management skills
• Proven people management and coaching skills in a multi-site environment
• A passion for hospitality and creating exceptional customer experiences
• Experience driving local marketing and sales initiatives
• Excellent communication skills with the ability to comfortably handle difficult conversations
• Willingness to travel to each location as needed

Responsibilities

• Directly manage a team of 1-3 Member Experience Managers, whose role focuses on providing exceptional member experiences each day
• Account manage our membership contract renewals, working in tandem with MxMs to support and drive ongoing commitments in your primary locations
• Strengthen your team, build a culture of excellence and hospitality, and develop future Industrious leaders through in-depth coaching, performance management and hiring
• Serve as the face of the business in your area by playing a hands-on role in sales, engaging in negotiations with large potential members, handling local PR requests and resolving challenging member relations issues
• Assist the General Manager in the launch of new locations in your area, including executing against hiring, marketing and sales goals, in partnership with our launch team
• Collaboratively partner with your General Manager, the marketing team, sales team, our centralized operations team and other Assistant General Managers to support your area goals and efficiencies
• Analyze, report on and take action against key performance metrics, including, but not limited to: Net Promoter Score, Revenue and Profit vs. targets, Performance against Hospitality Standards, and Operational Consistency
• Proactively identify and drive implementation of opportunities for improvement across all elements of our unit operations
• As necessary, perform on-the-ground coverage for your team members while they are out on vacation

Benefits

• heavily subsidized healthcare plans
• generous paid time off
• long-term incentive program
• wellness programs
• professional development grants
• 401k plan
• quarterly and annual bonus opportunities based on individual and company performance totaling up to $14,000 per year

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed
• Number of Employees: 501-1,000 employees