General Manager | Los Angeles

Blank Street•Los Angeles, CA

3h•$70,000 - $80,000

About The Position

As a General Manager at Blank Street, you’ll play a key role in bringing our brand to life in Los Angeles. You’ll launch and lead one of our first cafés, building a high-performing team, setting the standard for operations, and creating an exceptional customer experience every day. This role is about more than running a store—it’s about embedding Blank Street into the fabric of the community. You’ll inspire your team to serve with passion, care, and precision, ensuring every guest feels welcomed and every coffee is made with pride. We’re looking for a proven operator who thrives in fast-paced, high-growth environments and takes pride in delivering world-class hospitality. If you’re customer-focused, highly organized, and motivated to make a lasting impact, this is your opportunity to grow with us as we scale across LA.

Requirements

4+ years of experience managing single-unit operations in high growth hospitality and/or retail brands
Experience managing large hospitality teams
Experience managing inventory and supply chain ordering
Passion for excellent customer service and hospitality
Ability to perform under pressure and time constraints
Excellent organizational skills
Highly effective interpersonal and communication skills
Ability to create workflows, systems and processes that support a dispersed team
Excellent delegation and follow up skills
Can use emotional intelligence and conflict resolution skills to create a welcoming workplace
Capable of managing change
Ability to develop different levels of staff on leadership, hospitality, product and service quality expectations
Willingness to collaborate across departments and teams
Ability to troubleshoot and problem solve, prioritizing around urgency
Hands on and highly action-oriented
Positive, enthusiastic and results driven
Passionate people leader and developer
Interested in continuous personal growth

Nice To Haves

Deep knowledge and interest in specialty coffee, hospitality, restaurants or retail

Responsibilities

Create a motivating and engaging culture for employees
Consistently celebrate, train, coach and mentor your team
Step in to cover scheduling gaps or time off in your locations
Create and publish all schedules according to state and local labor laws
Review and approve timecards and paid time off requests in a timely manner ensuring your team is paid accurately and on time
Recruit super star talent in collaboration with the People Team
Coordinate training and accreditation of all new hires
Oversee and validate the quality of training being led by your Cafe Leads, providing feedback and coaching where needed
Develop your teams in a timely manner, ensuring any performance issues are addressed quickly and fairly
Work with HQ to manage change to ensure Blank Street is continuously evolving while minimizing disruption for your team
Work to maintain the very best team engagement scores
Be a brand ambassador - have a thorough understanding of what makes Blank Street’s products unique and differentiated with the ability to communicate it to customers and teammates, inspiring them to fall in love with Blank Street
Maintain food and beverage quality standards across your stores and ensure recipes are executed accurately and consistently by your team
Accountable for all ordering, vendor relations, waste management, inventory counts and general compliance of our Inventory Management System at the neighborhood level
Ensure your team has the inventory and equipment needed to meet demand by managing neighborhood level inventory
Spend 50% of your week leading by example behind bar through customer service and production of technically excellent food and beverage products across your locations
Achieve company standard scores and above via our operations auditing platform
Ensure the safety, cleanliness and presentation of your locations in line with company policies including preparing stores for inclement weather, LTO or new menu launches
Promote an environment that is set up for success and an “A” DOH Grade by solving any facilities, maintenance, and pest control issues quickly and efficiently across all locations
Develop meaningful ties with neighboring businesses and people to help grow local brand loyalty
Take ownership of your stores’ financial performance, finding areas for growth and inspire team to share the same vision across your neighborhood
Uphold the company standard NPS scores, motivating your team to provide exceptional service
Own celebrating positive customer feedback and investigating negative comments to ensure we are listening and adjusting where necessary
Look for ways to continuously develop your leadership, training and coaching skills
Stay current on company tools, processes and communication
Assess where there are gaps in communication or processes that you can fill to improve neighborhood performance
Collaborate with other General Managers across Blank Street to share best practices and build community
Attend all trainings and department meetings designed to support your development or performance

Benefits

$70,000-$80,000 annual salary
Bonus program
15 days of paid annual leave (on top of company-observed holidays and sick time)
Three health plan options, with full coverage available for two employee-only tiers.
Commuter benefits
Parental leave
Bereavement leave
Exclusive access to our coveted Regulars program – yes, that means free coffee, matcha and more! ☕️
Regular social outings with the team
Free Blank Street swag