Assistant General Manager
About The Position
Original X Productions operates The FRIENDS Experience in Las Vegas, an immersive attraction designed to deliver an unforgettable guest experience. To support this immersive attraction, OGX is seeking an Assistant General Manager to help lead a world-class team in delivering an unforgettable guest experience. This location features interactive set recreations, behind-the-scenes insights, and exclusive merchandise, offering fans a chance to step into the world of FRIENDS. The Role: As the Assistant General Manager, you will partner closely with the General Manager to lead day-to-day operations and bring the experience to life on the floor. This is a highly visible, hands-on leadership role, with a strong focus on execution, team leadership, and real-time operational ownership. This role is expected to spend the majority of time on the floor during operating hours, actively supporting the team, engaging with guests, and ensuring a seamless and high-quality experience across all touchpoints. You will play a critical role in setting the tone on-site, driving accountability, and ensuring both the team and the guest experience consistently meet OGX standards.
Requirements
- 3–4+ years of leadership experience in a revenue-generating hospitality, entertainment, or retail environment
- Experience hiring, training, and developing operational teams
- Strong understanding of shift-based labor scheduling and operational workflows
- Proven ability to operate in a fast-paced, dynamic environment and adapt to changing priorities
- Strong communication skills, both verbal and written
- Highly organized and detail-oriented with the ability to manage multiple priorities
- Maintains composure under pressure and approaches challenges with a solutions-oriented mindset
- Leads by example through hands-on involvement and accountability
- Ability to work weekends, holidays, and flexible schedules as needed
Responsibilities
- Partner with the General Manager to oversee all on-site operations, ensuring the experience runs efficiently, safely, and in alignment with company standards and budget
- Lead from the floor during operating hours (approximately 70–80% of time), maintaining a strong and visible presence to support team members, monitor execution, and ensure a seamless guest experience
- Bring energy and presence to the floor, setting the tone for team engagement, urgency, and guest interaction
- Actively engage with guests throughout the day, creating positive interactions, gathering real-time feedback, and stepping in to resolve issues quickly and professionally
- Step into operational roles as needed (ticketing, retail, guest services, line management) to support the team and maintain flow, especially during high-volume periods
- Provide support to department managers as the lead and develop teams in executing daily operations, providing clear direction, real-time guidance, and reinforcement of expectations while fostering accountability and morale
- Maintain full awareness of the floor at all times, proactively identifying and addressing operational gaps, service breakdowns, or staffing needs in real time
- Provide in-the-moment coaching and recognition to team members, reinforcing service standards while maintaining a guest-first environment
- Support the recruitment, interviewing, and hiring of operational staff and vendors including experiential teams, box office, show services, and other key roles
- Demonstrate a strong understanding of labor scheduling models, ensuring appropriate staffing levels while balancing operational needs and team member experience
- Oversee day-to-day operations across all departments including ticketing, POS, attraction operations, guest services, retail, custodial services, and overall guest flow
- Assist in managing inventory including staff uniforms, cleaning supplies, and operational materials
- Ensure compliance with all company policies, procedures, and health and safety protocols to maintain a safe and clean environment
- Serve as the primary on-site partner for vendor coordination, maintaining strong relationships and ensuring accountability for service delivery
- Support preventative and corrective maintenance programs, including light hands-on work as needed
- Partner with cross-functional corporate teams including operations, revenue, marketing, tech services, finance, HR, and creative to support business objectives
- Promote a culture of accountability, ownership, and team support in a fast-paced environment
- Serve as Manager on Duty (MOD), taking full ownership of the building, team performance, and guest experience during assigned shifts, including real-time decision making on staffing, guest flow, and issue resolution
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
