Assistant General Manager

Restore Hyper Wellness - RHWS037 • New York, NY

40d • Onsite

About The Position

The Assistant General Manager for this studio functions as the primary on-site leader, since the General Manager oversees two locations. You are the face of this studio — present five days a week (including at least one weekend day), setting the energy on the floor, driving sales, and ensuring every client and team member feels your impact! This is a role for someone who wants real ownership of a studio's day-to-day success.

The ideal Assistant General Manager is, first and foremost, two things: the front-of-house Captain and a proven sales expert.

You set the energy, tone, and standard for every Hyper Wellness Rep on the floor. You're the one running pre-shift huddles, role-playing sales scenarios, coaching in real time, and keeping morale high even on the busiest days. You lead from the front, modeling the kind of warm, polished hospitality that turns first-time visitors into loyal members. While you report to the General Manager, you are the day-to-day heartbeat of this studio.

You have a track record — not just an interest — in selling memberships and services in a high-touch, consultative environment. You understand how to guide a client from curiosity to commitment, and you coach your team to do the same. You're comfortable owning sales targets and energized by hitting them.

Beyond those two non-negotiables, you're a systems thinker who builds smooth workflows so the team understands not just the "what" but the "why." You treat membership retention as relationship-building, remembering client preferences, anticipating concerns, and cultivating long-term trust.

Restore Hyper Wellness is the award-winning creator of Hyper Wellness® — a revolutionary new category in health. With more than 200 studios across 40 states, we deliver innovative, science-backed therapies that empower clients to look and feel their best. By joining Restore, you become part of a movement dedicated to helping people expand their potential and do more of what they love.

As Assistant General Manager of our Park Slope studio, you'll serve as the primary in-studio leader, present five days a week to drive sales performance, develop the front-of-house team, and deliver an exceptional client experience. While you'll partner closely with the General Manager on strategy and goals, you'll own the daily execution — setting the pace on the floor, coaching Hyper Wellness Reps through real-time feedback and role plays, and personally modeling the hospitality and sales approach you expect from your team.

Requirements

• Proven track record in sales, ideally selling memberships, services, or in a consultative retail environment (required).
• 1+ year of management or team leadership experience (required).
• High energy, coachable, and comfortable leading from the front of the house.
• Strong de-escalation and communication skills (written and verbal).
• Intermediate computer proficiency and ability to multi-task across client and staff needs.
• Education: High School Diploma or equivalent (required).

Nice To Haves

• 4+ years of customer-facing experience (preferred).

Responsibilities

• Own the studio's daily sales rhythm — personally selling memberships and services while coaching Reps to do the same.
• Run sales role plays, objection-handling sessions, and real-time floor coaching to sharpen the team's closing skills.
• Drive KPI achievement across membership sales, service bookings, and retention metrics.
• Partner with the GM to set and track daily, weekly, and monthly sales goals.
• Serve as the front-of-house captain — setting the energy, pace, and professional standard for every shift.
• Coach, mentor, and develop Hyper Wellness Reps through regular feedback, recognition, and structured training.
• Lead pre-shift meetings, maintain high team morale, and foster a culture of accountability and growth.
• Build the team's hospitality instincts so that five-star service is second nature, not a checklist.
• Model Restore's hospitality standards in every client interaction.
• Support membership engagement, retention, and issue resolution.
• Proactively de-escalate and resolve client concerns before they escalate.
• Maintain in-depth knowledge of therapies, pricing, and compliance to coach staff with confidence.
• Ensure the studio is consistently clean, safe, welcoming, and on-brand.
• Assist in executing marketing and operational initiatives alongside the GM.

Benefits

• 401(k)
• Bonus based on performance
• Dental insurance
• Health insurance
• Opportunity for advancement
• Paid time off
• Vision insurance
• Wellness resources
• Health Coverage: Medical, dental, vision, disability, and life insurance
• Paid Time Off (PTO): Available for Full-Time team staff.
• Wellness Perks: Complimentary and discounted Restore services.
• Retirement: 401k plan.
• Compensation: Monthly Bonus plans.
• Career Growth: Pathways to advance within Restore's leadership structure.
• Employee Wellness: Enjoy complimentary access to Restore's therapies.
• Career Growth: Step into leadership development opportunities within a rapidly expanding company.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED