Assistant General Manager
About The Position
The Assistant General Manager supports the General Manager in overseeing daily operations across all HGV towers at Hilton Hawaiian Village, including Lagoon Tower, Kalia Tower, Grand Waikikian, and The Grand Islander. This role ensures operational excellence in front office, housekeeping, engineering, and guest services, while fostering strong partnerships with hotel shared services. The AGM drives team engagement, guest satisfaction, and financial performance, and serves as acting General Manager when needed.
Requirements
- Associate's degree/College Diploma
- 3+ years in a leadership role within a 600+ room resort/hotel.
- 3+ years of management experience
- Strong financial acumen and operational oversight.
- Proven ability to lead cross-functional teams.
- Excellent communication skills - verbal and written.
Nice To Haves
- Bachelor's Degree or higher
- CHA, CHHE, CHM, or CRDE certifications
- Experience in unionized environments and timeshare operations.
- Familiarity with guest satisfaction platforms.
- Prior work with ownership/asset management.
- Japanese language proficiency - verbal and written.
Responsibilities
- Lead and support department heads in resort operations.
- Ensure high standards of service and guest satisfaction.
- Collaborate with Hilton Hawaiian Village shared services (e.g., PBX, housekeeping common areas, maintenance).
- Monitor financial performance and assist in budget planning and forecasting.
- Oversee HR practices including recruitment, performance management, and labor relations.
- Maintain compliance with brand standards, QA inspections, and internal audits.
- Support long-term capital planning and reserve projects.
- Build strong relationships with Sales, Marketing, and Rental teams.
- Represent the General Manager in their absence.
- Embodies the Hilton Grand Vacations Values of Hospitality, Integrity, Leadership, Teamwork, Ownership, Now.
- Completes all required Company training/compliance courses as assigned.
- Adheres to Company standards and maintains compliance with all policies and procedures.
- Performs other related duties as assigned.
Benefits
- Salary Range: $110,000 ~ $125,000 per year
- This position is eligible for a corporate bonus.
- Medical, Dental, and Vision insurance from Day One
- Financial Wellness - 401k plan with company match, Life insurance, Company stock purchase program
- Team Member Travel Program - enjoy discounted rates at incredible properties around the globe
- Flexible PTO plan for managers and above that provides employees with ample time off to rest, recharge, and spend quality time with their loved ones.
- Team Member Recognition and numerous learning and advancement opportunities to fuel your professional growth...and more!
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Industry
Administrative and Support Services
Education Level
Associate degree
Number of Employees
5,001-10,000 employees
