Assistant General Manager -Retail SAV Airport

Retail and Dining Positions•Savannah, GA

11h•Onsite

About The Position

Paradies Lagardère is an award-winning and innovative Airport Concessionaire seeking passionate individuals for a diverse and inclusive retail environment. This role offers a rewarding experience in award-winning concepts. Working for Paradies Lagardère provides the opportunity to create a meaningful and positive impact on the community and environment. Employees uphold the highest safety and health standards to maintain a comfortable environment for customers. The Assistant General Manager will create and deliver first-class experiences for the traveling public, whether working in a national brand or an iconic local concept.

Requirements

Bachelor’s degree or high school diploma and equivalent experience required
Minimum three (3) years of leadership in merchandising, the service industry and/or operations environment
Ability to work flexible shifts in a 7/365-day team-oriented environment; occasional travel as business dictates
Exceptional customer service skills and an ability to communicate effectively using the English language
Self-starter able to prioritize numerous tasks and adapt to unexpected situations simultaneously
Proficiency required in reading, writing, mathematics, cash handling/ reporting
Proficiency required in Microsoft Office
Ability to pass the Federal Criminal History Records Check, Paradies Background Check, and the applicable Department of Transportation requirements

Responsibilities

Build a great workplace for strong performers by promoting and driving an engaged workforce, career development, and learning
Have a passion for the guest
Be a visible presence, available to members of your team, guests, and airport partners
Monitor the performance of your team and operational systems, making adjustments, as necessary
Ensure positive guest service in all areas
Investigate and resolve complaints responding to guests and General Manager with a resolution within 24 hours
Take all appropriate actions to turn dissatisfied guests into return guests
Drive top line sales and profitability
Demonstrate the ability to adapt and adjust readily to fast-moving, ever-changing circumstances, and utilize problem-solving skills and resourcefulness to solve situations
Ensure store merchandising standards are consistently executed per the company guidelines
Partner with the General Manager to ensure consistent implementation of the organizational policies and goals set forth by the company, while holding the team accountable to such standards
Influence and make recommendations to help achieve performance objectives in the areas of sales, expenses, inventory control, and payroll while monitoring overall P&L results and formulating actions plan as needed
Train, motivate, and develop a professional team that possesses the ability to achieve sales goals while adhering to company performance metrics, implementing promotional programs, and coordinating special events
Build strong business relationships with airport management, brand partners, and the Support Center Team through the use of clear, consistent communication
Monitor and address performance issues in a timely manner while providing on-going coaching and counseling
Perform all basic human resource functions including interviewing, succession planning, training, scheduling, and performance reviews
Other duties as assigned