Assistant General Manager

ImageFIRST Healthcare Laundry Specialists•Farmington, CT

50d

About The Position

Founded in 1967, ImageFIRST® is the largest and only national linen rental and laundry service specializing in the healthcare market. Acquired by private equity firm Calera Capital in 2018, ImageFIRST serves medical facilities nationwide providing linen, patient gowns, scrubs, and more while managing their clients’ linen inventory for cost management. As leaders in infection prevention, they currently own and operate the most HLAC-accredited facilities in the industry. With one of the highest customer retention rates in the industry – 97% – ImageFIRST is dedicated to improving patient satisfaction and making staff happy with our white glove service! We are looking for a STRONG Operational Leader to oversee our ever-growing facility in Farmington, CT. In this General Manager position, you will help build a strong operational culture, focus on improvements, Quality, safety, and staff.

Requirements

Bachelor’s degree required.
Minimum of 5 years’ business or service-business related experience required.
Proficient with MS Office, general PC applications, Excel a plus
Strong organizational, development, and presentation skills
Ability to work independently
Ability to analyze sales opportunities and determine customer needs assessment
Excellent leadership, interpersonal, motivational, and customer service skills
Strong motivation, initiative and experience with execution of effective sales and retention performance programs
Detail-oriented with excellent follow up, creativity, problem solving, conflict management, organizational, written and oral communication skills
Ability to train new hires as needed
Ability to lift at least 25 lbs
Ability to tolerate moderate traffic scenarios on a weekly basis
Ability to manage and maintain a consistent physical workflow
Position requires strong time management skills as well as a results-oriented service mentality

Nice To Haves

Lean Six Sigma experience a plus
Understanding of report and performance tracking mechanisms a plus

Responsibilities

Hire, train and develop departmental support staff
Execute business plan and communicate objectives to support staff
Ensure superior performance in all associate and customer satisfaction areas
Responsible for company training and certification in all compliance areas
Establish quality assurance criteria for all service and production aspects of business
Manage all departmental productivity and performance expectations
Support route sales, service, production and administrative agendas
Accurately report, define and action market changes
Manage acceptable performance standards in sales, merchandise management, growth, retention and customer satisfaction
Manage office / clerical functions including invoice reconciliation, invoice printing, report monitoring as well as database management and maintenance
Promote safety, security and self-development
Support an empowered, self-directed team concept