Assistant General Manager

Capital Consultants Management Corporation•Mesa, AZ

About The Position

Assistant General Manager - Encore at Eastmark (Mesa, AZ). Reports to: General Manager. FLSA Status: Exempt. HOAMCO Culture: At HOAMCO, our team members bring passion, dedication, and integrity to every task. We value teamwork, open communication, and exceptional customer service. The Assistant General Manager is expected to embody these values while supporting the General Manager and ensuring smooth daily operations of the community. Function & Role: The Assistant General Manager (AGM) works under the supervision of the General Manager and supports the overall management of the Homeowners Association. The AGM is responsible for overseeing daily operations, assisting with staff development, and maintaining strong relationships with the Board of Directors, residents, committees, and vendors. This role is designed to ensure continuity of leadership, to support the General Manager and Homeowners Association, and to step into the General Manager role when needed.

Requirements

Bachelors Degree preferred; Associate degree or equivalent experience required.
Minimum 3 years of experience in community association management.
Strong written and verbal communication skills.
Ability to use and train others in technology platforms such as Microsoft Office, Zoom, GoToMeeting, or similar.
Demonstrated leadership skills.
Knowledge of Arizona Revised Statutes and Federal regulations governing Planned Communities.
Strong organizational and time-management skills in a fast-paced environment.
Proactive decision-making within the scope of authority.
Ability to clarify requests, communicate effectively, and maintain professionalism in all interactions.
Commitment to excellent customer service and fostering community satisfaction.
Integrity, credibility, and a collaborative spirit.

Nice To Haves

CMCA certification or higher management designation strongly preferred.

Responsibilities

Act as second-in-command to the General Manager, assuming responsibilities in their absence.
Serve as a community liaison, maintaining strong relationships with residents, staff, committees, vendors, and the Board of Directors.
Model professionalism, integrity, and a solutions-oriented leadership style.
Support and attend Board and committee meetings as required, preparing agendas, packets, and management reports.
Assisting in oversight of daily community operations, ensuring adherence to Board policies and management contracts.
Assist with preparation of annual budgets, financial reporting, and ongoing expense monitoring.
Support compliance with governing documents, CC&Rs, and applicable laws and regulations.
Ensure accurate recordkeeping of contracts, files, meeting minutes, and community documents.
Draft and distribute association communications, newsletters, and website updates.
Assist in hiring, training, and evaluating on-site personnel.
Promote a culture of teamwork, accountability, and continuous improvement.
Ensure staff understand and adhere to company and community policies and procedures.
Support staff concerns in a timely fair consistent manner
Coordinate staff meetings and training sessions as directed by the General Manager.
Support oversight of facilities, amenities, and maintenance programs to ensure safety, cleanliness, and curb appeal.
Conduct routine property inspections and report on findings.
Assist with vendor contract negotiation, bid preparation, and performance evaluations.
Monitor service requests and ensure timely resolution.
Enforce community rules and regulations with fairness and consistency.
Assist with architectural review and compliance processes.
Support development and monitoring of risk management and safety programs.
Ensure proper insurance coverage, reporting, and documentation are maintained.
Perform other tasks as assigned by the General Manager or Board of Directors to ensure the success of the Homeowners Association.
Attend HOAMCO training classes, meetings, and seminars as required.

Benefits

Comprehensive benefits package including medical, dental, and vision
Wellness program
Flexible Spending Accounts
Company-matching 401k contributions
Paid time off for vacation, holidays, medical, and volunteering
Paid parental leave
Training and educational assistance
Support programs, including Employee Assistance Program and Calm Health
Optional benefits including short- and long-term disability, life insurance, and pet insurance
Most importantly, a caring team who is dedicated to your success!