Assistant General Manager

Natural Retreats•Park City, UT

11d•$90,000 - $100,000

About The Position

Natural Retreats is hiring an Assistant General Manager to join our Park City, UT team! In this role, t he Assistant General Manager (AGM) will work with the General Manager to implement and maintain the day-to-day operations of the Park City portfolio. The AGM’s primary role will be oversight of Natural Retreats Homeowner Association (HOA) management in Park City, UT. The AGM will take full ownership of the management of our HOA contracts and staff to ensure the HOA budgets are managed and profitable, while continuing to expand our rental pool within each community. The AGM is expected to develop and coach leaders and staff, promoting engagement, collaboration, and continuous improvement. Through effective communication and oversight, this role ensures day to day operations run efficiently while meeting quality, service, and performance standards. Core responsibilities include leading all HOA General Managers, Operations Managers and their staff members, new home recruitment, the overall organization and management of the destination, property management and housekeeping duties, recruitment and training of team members, administration, and guest/owner relations. The selected candidate must provide strong operational and people leadership to ensure effective execution of departmental objectives. A successful Assistant General Manager translates strategic direction into actionable plans, setting performance expectations, and driving accountability across teams.

Requirements

Bachelor’s degree and minimum 3 years of relevant work experience, specifically 2+ years of hospitality or sales management
Minimum 3 years of management
Ability to pass pre-employment testing which may include drug testing and/or background screening
Valid driver’s license with good driving record
Excellent organizational and project management skills
Highly autonomous and self-motivated
Must be computer savvy and able to learn new software programs
Proficiency in Microsoft Office, specifically Microsoft Excel
Excellent verbal and written communications skills in addition to exceptional interpersonal skills and ability to make and cultivate strong personal connections and relationships with homeowners
Ability to manage time effectively and meet deadlines in the required timeframe
Detail-oriented
Ability to problem-solve in a fast-paced environment
Ability to be flexible and work in a fast-paced environment with hours of work varying, especially during peak season

Responsibilities

Oversee the complete operational performance of the site – primarily the HOA portion of the site business.
Work closely with the SVP of Operations and General Manager to develop, implement and maintain procedures relevant to the site to increase profitability, performance and efficiencies.
Develop and maintain existing relationships with suppliers, strategic partners, and industry professionals.
Partner with the NR Marketing team to carry out local marketing initiatives.
Parner with the NR Business Development team and senior management to strategize and execute home recruitment initiatives.
Monitor and evaluate all key competitors as well as the activities, services and products of the competition.
Deliver sales presentations to key clients.
Proactively develop new plans and initiatives to achieve sales goals.
Ensure all guests receive all elements of NR service in-line with brand standards including, but not exclusively restricted to pre-arrival calls, personal meet and greets, etc.
Recruit, interview, and train staff and ensure their ongoing development by providing regular feedback and coaching.
Ensure the team understands service expectations and are consistently delivering world class service.
Build a strong team and represent Natural Retreats appropriately at all times.
Rotating on calls, covering holidays and weekends.
Help audit homes and facilitate certain property management services to homeowners in your portfolio.
Primary point of contact to reach out to owners for approvals on stays, negotiated rates, reduced minimum, etc. requests from the Sales team.
Be an expert in how the owner portal operates in order to demonstrate to property owners the benefits of the portal.
Monitor housekeeping, guest services, and maintenance managers’ communication with owners.
Review P&Ls and budgets for input and feedback.
Monitor and be accountable for the destination's financials including Homeowner Statements and company credit card.