Assistant General Manager

Wawa•Silverton, OH

1d•$25 - $33

About The Position

As an Assistant General Manager (AGM) , you’re a hands-on leader who plays a key role in daily operations, team development, and driving results. From overseeing business performance and profitability to leading the hiring, training, and growth of Customer Service Associates, you’ll be at the heart of the store’s success. What You’ll Do: Ensure every customer leaves satisfied by gathering feedback, solving probl ems. and maintain a smooth and friendly Wawa experience . Execute quality and engaged training for Customer Service Associates to ensure they feel confident and capable of meeting Wawa’ safety, quality and operational standards. Support hiring, onboarding, coaching, recognizing and motivating the team to consistently perform their best every day. Coordinate schedules and daily tasks to keep operations running efficiently. Monitor store performance—review reports, manage shrink , and identify opportunities for improvement. Monitor trends and proactively collaborate with peers to develop action plans that drive optimal results. Benefits : We are committed to offering inclusive, meaningful benefits and rewards that support our Associates financially, physically, and emotionally.  At Wawa, extensive benefits are available to Wawa Associates.  These include medical , dental , vision and mental health benefits, ESOP (Employee Stock Ownership Plan), 401(k) + matching, Education Assistance Program, store discounts, paid time off, paid parental leave and access to additional benefit and wellness programs. Eligibility for Wawa Benefits is defined under the terms of the plan(s)

Requirements

High School Diploma or GED equivalent
Flexible availability to work various shifts , including weekends, and holidays, to meet business needs
Proven leadership experience, ideally in food service or retail environment s is a plus
Strong background in store operations, including staffing, training, performance management, sales building, scheduling, and expense control
Ability to implement change and driv e results through effective execution
Excellent communication, relationship building and interpersonal skills

Responsibilities

Ensure every customer leaves satisfied by gathering feedback, solving problems, and maintain a smooth and friendly Wawa experience
Execute quality and engaged training for Customer Service Associates to ensure they feel confident and capable of meeting Wawa’ safety, quality and operational standards
Support hiring, onboarding, coaching, recognizing and motivating the team to consistently perform their best every day
Coordinate schedules and daily tasks to keep operations running efficiently
Monitor store performance—review reports, manage shrink, and identify opportunities for improvement
Monitor trends and proactively collaborate with peers to develop action plans that drive optimal results