Assistant General Manager

Wonder•Gambrills, MD

1d•$74,500 - $86,000•Onsite

About The Position

As an Assistant General Manager at Wonder, you are accountable for running the four walls of your location. You will lead end-to-end execution across kitchen, service, fulfillment, and customer experience, ensuring your location operates at peak performance in every shift. This is not a support role—this is the person who owns the daily results. You are expected to deliver consistent outcomes in quality, speed, team culture, and customer satisfaction, leveraging cross-functional collaboration where needed. You will master internal operations to keep your location running smoothly, consistently, and profitably.

Requirements

A high-accountability operator with 2+ years of experience managing shift operations in food service, retail, hospitality, or a similar setting
Confident leading teams and executing complex shifts in fast-paced, customer facing environments
Demonstrated experience owning operational KPIs including labor deployment, order accuracy, and throughput
Experienced in coaching frontline employees with clarity, empathy, and consistency
Agile in managing live operations—able to prioritize and pivot quickly while holding the line on standards
Detail-oriented and quality-driven with strong knowledge of food safety and team safety protocols
Strong communicator and collaborator who brings others along through structure and positivity
Must be 21 years old and legally authorized to work in the US
Must be able to lift up to 50 pounds and stand for extended periods
Must have open availability, including nights, weekends and holidays
Food Handler Certification (or willingness to obtain)

Responsibilities

Oversee and Execute Day-to-Day Operations, including owning daily execution across all functions (kitchen, fulfillment, service, customer experience), optimizing labor deployment, leading shift readiness, using data/feedback for continuous improvement, resolving operational bottlenecks, ensuring compliance with food safety, labor, and health standards, and maintaining tools, equipment, and facilities.
Lead and Manage Team Performance, by coaching and developing hourly team members, setting clear expectations, holding teams accountable through feedback, managing performance via KPIs, and partnering with the Senior Operations Leader on hiring, training, and development.
Drive Operational Excellence, ensuring flawless execution of brand standards, maintaining operational readiness through checklists and procedures, and executing new menu rollouts.
Support Business and Labor Performance, by executing against daily labor plans and food cost targets, managing inventory, waste reduction, and labeling standards, analyzing shift-level data, and ensuring compliance with federal and state labor laws.
Grow the Business, by supporting company talent pipelines, training and certifying team trainers, mentoring managers-in-training, serving as a hands-on role model, partnering with the Senior Operations Leader on workload initiatives, and leading execution of pilot programs.