Assistant General Manager - Shiv Supper Club

Riot Hospitality Group • Scottsdale, AZ

7d

About The Position

Riot Hospitality Group is seeking an experienced and passionate Assistant General Manager (AGM) to help lead our newest venture, Shiv Supper Club ! This dynamic venue blends culinary artistry, immersive entertainment, and upscale hospitality, offering a one-of-a-kind guest experience. In this role, you’ll play a critical role in ensuring seamless daily operations, elevating the overall guest journey, and supporting the General Manager in driving operational excellence, profitability, and team leadership. This is a rare opportunity to help shape a sophisticated new concept from the ground up — where impeccable service meets vibrant energy. If you thrive in a high-performance environment and are ready to make your mark on the next big thing in fine dining, apply now!

Requirements

• Strong understanding of restaurant operations, including but not limited to service flow and standards, revenue optimization, and staff development, preferably in a fine-dining or high-end hospitality setting.
• Strong communication and interpersonal skills; proficiency in addressing guest concerns with professionalism and maintaining high customer service standards.
• Capability to handle various responsibilities simultaneously without compromising service quality.
• Ability to lead and manage a diverse team, providing guidance, support, and motivation to enhance performance.
• Ability to use technology for data analysis and reporting to inform operational decisions.
• Ability to analyze sales data to enhance revenue and reduce costs.
• Ability to identify potential issues before they escalate and ensure compliance with operational standards.
• Required food and alcohol certifications.

Responsibilities

• Lead Daily Operations: Partner with the General Manager to oversee the day-to-day functioning of the restaurant, ensuring efficient service delivery and a seamless guest experience.
• Support Restaurant Management: Assist with key areas of restaurant operations, including financial performance, strategic planning, staffing, and long-term growth initiatives.
• Handle Administrative Responsibilities: Support administrative functions such as hiring, onboarding, training, scheduling, and performance management to build and maintain a high-performing team.
• Drive Business Performance: Collaborate with the General Manager to meet and exceed revenue goals, optimize operational processes, and elevate overall guest satisfaction.
• Manage Labor & Scheduling: Assist with creating and adjusting schedules to ensure proper shift coverage, while managing labor costs in alignment with business demands.
• Ensure Exceptional Guest Service: Maintain high standards of customer service by addressing guest concerns promptly and professionally, promoting a welcoming and responsive environment.

Benefits

• Tremendous growth opportunities with a thriving company!
• Fun work environment in a sweet location with an amazing and collaborative team!
• Access to medical, dental, vision, life insurance, short-term & long-term disability, voluntary benefits, employee assistance program, and pet insurance
• Paid vacation and sick leave
• Employee discounts at our many venues
• Exclusive access to events, shows, and other happenings

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed