General Manager - Club

Tournament Players Club•Duluth, GA

About The Position

TPC Sugarloaf is a premier private club located within the gated community of Sugarloaf Country Club in Duluth, Georgia. As part of the prestigious TPC Network, the Club offers an exceptional country club experience that goes well beyond the golf course. With a wide range of amenities for the entire family, TPC Sugarloaf provides the personalized service and exclusive privileges that define the PGA TOUR’s acclaimed network of premier clubs. Tee up your career as a part of our team with the TPC Network! This position will provide day-to-day leadership and management to the TPC that mirrors the adopted purpose and core values of the company. Responsible for strategic planning and execution to enhance profitability, productivity and efficiency.

Requirements

Bachelor’s degree in business administration or related field, or equivalent experience
Thorough knowledge of general business administration practices as would be acquired through ten to twelve years of similar management experience in progressively responsible positions
Prior supervisory experience required
Must have a minimum of ten years’ experience in the country club or hospitality industry

Responsibilities

Interacts regularly with the Regional Director of Operations, GCP executive team and the individual department heads to ensure that club’s operational priorities are aligned with the club’s business plan
Hire, orient and train the club staff. Build a common focus and define the behavior that each employee must demonstrate through our TPC Values
Fully understand all guidelines, policies, procedures and standards of PGA TOUR Golf Course Properties, Inc. and ensure that the operation meets those expectations at all times
Spearhead strategic planning and execution to enhance profitability, productivity and efficiency throughout the club’s operations
Achieve and maintain an optimum membership base
Work with the National Director of Sales & Marketing and the club Director of Sales and Marketing to structure appropriate membership classifications and marketing plans
Interact regularly with executive team and individual department heads to ensure that club’s operational priorities are aligned with total company direction
Drive the club team to achieve and surpass sales, profitability, cash flow and business goals and objectives
Responsible for the measurement and effectiveness of all processes internal and external.
Provides timely, accurate and complete reports on the operating condition of the club
Foster a success-oriented, accountable environment within the club.
Represent the club with clients, investors, and business constituents
Provide leadership for employees through effective communications, coaching, training, and development
Provide leadership for problem resolution to facilitate faster improvements and improved working relationships
E nsure that staffing levels, salaries, and overtime are kept within prescribed guidelines
Oversee all operations to ensure that the highest possible service is provided to PGA TOUR Players and members at the most efficient cost
Act as lead "client-care officer" through direct contact with every PGA TOUR Player, member, guest, client and partner
Ensure that the golf course, clubhouse, grounds, equipment and all other facets of the physical plant are properly maintained, ensuring the finest appearance of the facility and extending the life of all fixed assets
Report accurate financial performance to National Headquarters on a timely basis and be able to thoroughly discuss all material
Review variances in excess of predefined tolerances during the monthly reporting and work with supervisors for the performance of their department
Establish an annual calendar of meaningful membership functions (both golf and social)
Act as liaison between PGA TOUR and the local tournament sponsor. Ensure that all the Club's responsibilities (when hosting a PGA TOUR event) are fulfilled
Establish a presence in the community of the Club and the PGA TOUR, maintaining high visibility at social, business, and political gatherings
Special projects or other duties as assigned