Assistant General Manager (Barclays Center)

ASM Global•New York, NY

11d•$250,000 - $275,000•Onsite

About The Position

ASSISTANT GENERAL MANAGER - BARCLAYS CENTER BARCLAYS CENTER Barclays Center is a world-class, multi-purpose sports and entertainment arena in the heart of Brooklyn and one of the most active venues in North America since opening in 2012. It is the home of the NBA's Brooklyn Nets and WNBA's New York Liberty, while also hosting premier global concerts, marquee sporting events, and cultural programming year-round. Renowned for its iconic design and intimate seating configuration, the arena offers approximately 17,700 seats for basketball and up to 19,000 for concerts, supported by robust premium amenities including luxury suites and exclusive clubs. Barclays Center consistently ranks among the top-grossing U.S. arenas, has earned multiple industry awards, and was an early leader in sustainability with LEED Silver certification. Ongoing capital investment continues to enhance the fan and artist experience, reinforcing its position as a best-in-class live entertainment destination. ASSISTANT GENERAL MANGER - BARCLAYS CENTER Reporting to the Barclays Center General Manager and Legends Global Regional Vice President, this dynamic leader will be responsible for developing and ensuring the implementation of departmental strategic plans and supporting the overall business objectives of Barclays Center. The daily operations of the venue, security and guest experience are critical areas of oversight in ensuring employees, clients, and guests safety and enjoyment.

Requirements

Senior venue leadership experience, preferably as an AGM or equivalent, within a large-scale, multi-purpose arena, stadium, or major concert venue.
7+ years of progressive leadership experience in sports, music, or live entertainment venues of comparable size and complexity.
Proven labor relations expertise, including successful negotiation and administration of Collective Bargaining Agreements and leadership of both unionized and non-union workforces.
Demonstrated people leadership with a strong track record of building, developing, and retaining diverse, high-performing teams.
Comprehensive operational acumen, including facility operations, capital planning, budget development, and personnel management.
Strong stakeholder management experience, working effectively with team ownership, leagues, promoters, food & beverage partners, ticketing providers, and strategic vendors.
Deep understanding of safety, compliance, and risk management, including OSHA, ADA (Titles II & Ill), and applicable federal, state, and local regulations.
Ability to perform and lead under pressure, balancing competing priorities and tight timelines inherent in live sports and entertainment environments.
Experience driving process improvement and scale, including workflow design, standardization, and operational efficiency across complex organizations.
Creative and strategic mindset, able to support innovative ideas that enhance brand equity while aligning with ownership, company values, and business objectives.
Exceptional organizational and time management skills with a bias toward execution.
Bachelor's degree in Business, Sports Management, Hospitality, or a related field (or equivalent experience).

Responsibilities

Operational Excellence: Lead all day-to-day arena operations, ensuring best-in-class safety, security, cleanliness, and event execution on both event and non-event days.
Executive Leadership & Strategy: Serve on the Executive Committee, shaping enterprise strategy, operational priorities, and long-term planning.
People Leadership & Culture: Develop and lead a diverse senior team across operations, engineering, security, event services, HR, IT, and guest services, fostering a high-performance, inclusive culture.
Guest & Fan Experience: Champion a premium guest experience by aligning service standards, operations, and facility presentation with financial objectives.
Safety, Security & Risk Management: Oversee safety, security, emergency preparedness, and crisis response in coordination with public agencies, unions, and internal partners.
Capital Planning & Asset Management: Manage operating and capital budgets while overseeing infrastructure, major systems, and long-term asset planning.
Facility Integrity & Presentation: Maintain the arena at best-in-class standards across public, premium, and back-of-house spaces, ensuring event readiness.
Labor & Workforce Strategy: Lead union relations, labor negotiations, and contract compliance; partner with HR on workforce planning and performance management.
Stakeholder & Partner Management: Serve as the primary operations liaison with promoters, touring partners, sponsors, vendors, and internal stakeholders.
Continuous Improvement & Accountability: Drive innovation, operational efficiency, and performance measurement to improve safety, service, and financial results.