Assistant General Manager - Lumina

Action Property Management•San Francisco, CA

57d

About The Position

The Assistant General Manager supports the General Manager in all aspects of the daily operations of the association. The Assistant General Manager acts as a liaison related to community information and member services and assists in the training and supervision of front desk and access control staff. Action Property Management is seeking a dynamic, operations-focused Assistant General Manager to join our team at Lumina in San Francisco. The ideal candidate is process-driven, highly organized, and passionate about elevating operational efficiency, resident experience, and team performance. This role is perfect for someone who thrives in the details, excels at continuous improvement, and brings a service-oriented mindset to everything they do. Experience in HOA or luxury residential management is highly desirable. Compensation:$120k-$130k depending upon experience

Requirements

Must be at least 18 years of age and successfully pass a pre-employment background check and drug screening
Minimum of a High School Diploma or equivalent. Bachelor's degree in hospitality, business administration or a related field preferred.
Minimum of 3-5 years of relevant experience with at least 2 years of supervisory experience in property management, and or hotels. Luxury experience preferred.
Software Proficiency: Utilizes Microsoft Word, Excel, PowerPoint, and other PC-based programs for daily duties.
Communication: Excellent verbal and written communication.
Adaptability: Responsive, flexible attitude with an eagerness to take initiative.
Project Management: Ability to plan, organize, and prioritize responsibilities to meet deadlines.
Teamwork: Ability to work effectively in a team environment and build strong relationships with others.
Board Meetings: Must attend board meetings as needed.

Nice To Haves

Bachelor's degree in hospitality, business administration or a related field preferred.
Luxury experience preferred.

Responsibilities

Manage office operations, including correspondence, scheduling, and supply orders.
Assist with board and annual meeting preparations, including agendas, notices, reports, and minutes.
Maintain vendor files, insurance certifications, and compliance records.
Update association profiles, calendars, contracts, website, and communication platforms.
Process electricity charges and coordinate billing with Accounts Receivable.
Support the GM with Action List updates and other tasks as assigned.
Liaise with the Architectural Review Committee, schedule meetings, and take minutes.
Communicate with homeowners regarding construction approvals, monitor progress, and handle deposits/refunds.
Coordinate inspections and sound testing as needed.
Address resident concerns and complaints.
Issue access devices and assist new owners with registration.
Supervise, train, and schedule front desk and access control staff.
Provide backup support for front desk staff when needed.
Process accounts receivable and service charge forms.
Review and approve invoices and follow up on past-due balances.
Prepare the monthly Delinquency Report.
Serve as Manager on Duty in the GMâs absence.
Conduct routine inspections of common areas and create work orders as needed.
Review daily reports and ensure proper filing and distribution.

Benefits

Comprehensive health benefits and paid time off package for qualifying employees
On-going hospitality and property management training
Opportunities for career growth and advancement
Values driven company culture promoting team work and excellence
medical, dental, vision, pet insurance, 401(k) with company match, and life and disability support for qualifying team members.
generous paid time off, including vacation hours, sick time, and company-observed holidays for qualifying team members.

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