Assistant General Manager - Rooftop

Kimpton Hotels & Restaurants • Charlotte, NC

1d

About The Position

Work in collaboration with the General Manager in crafting an exciting, innovative, and memorable dining experience for all guests by leading a well-rounded, knowledgeable front-of-house team. Monitor labor costs, staff development, scheduling, and nightly/daily service coordination. You'll act as an advocate for the restaurant, be a creator of ridiculously personal experiences, and develop relationships with guests that will compel them to return!

Requirements

• 1 to 2 years in a restaurant management role, fine dining experience is preferred.
• Bachelor's Degree is preferred.
• Excellent communication and presentation skills.
• Passion for crafting and personalizing guest experiences. Highly motivated and flexible, possessing the ability to take initiative.
• Interpersonal and organizational skills with problem solving ability.
• Flexible schedule, able to work evenings, weekends, and holidays when needed.
• Skilled in Microsoft Office Suite, guest reservation systems, POS systems, etc.
• Food Handler and Alcohol Awareness Certifications (if applicable).

Responsibilities

• Greet and welcome all guests, follow up with service complaints graciously, provide guests with information about the restaurant and area.
• Assist in directing daily activities and assignments of food and beverage staff, ensure coverage, develop and communicate departmental strategies and goals.
• Assist in leading service education through effective communication, training & development programs, performance management and consistent evaluation of service standards.
• Foster opportunities for your team to learn, grow, and develop their skills.
• Assist the GM with any required paperwork, including forms, reports, and schedules in an organized and timely manner.
• Participate in building the financial objectives of the restaurant on an annual basis through the budget process. Meet budget in all areas of cost control with consistent focus on cost of sales and payroll.
• Focus on growing revenues and improving the financial performance of the department.
• Participate in evaluation of food product, kitchen employee performance, and development of product consistent with the restaurant's market position.
• Develop a selection and pricing strategy of all liquors and wines, and supervision of their procurement.
• Coordinate service area maintenance with floor management, employees and any outside services.
• Follow all Health and Safety regulations.
• Your team should receive regular, timely, and honest evaluations of their performance through the Kimpton Check-In process.

Benefits

• We offer a comprehensive package of benefits including paid time off, medical/dental/vision insurance, 401k, and many other benefits to eligible employees.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager