Rooftop General Manager

DRIFTWOOD HOSPITALITY MANAGEMENT•Louisville, KY

About The Position

The General Manager is responsible for all aspects of all food and beverage operations, including financial performance, staff leadership, guest experience, regulatory compliance, and venue maintenance. This role requires dynamic leadership in a fast-paced, high-energy environment while maintaining profitability and safety standards.

Requirements

5+ years progressive management experience in high-volume hospitality (nightlife, high-volume bars, or entertainment venues preferred)
Proven track record managing P&L and achieving financial targets in venues with $3-10+ million annual revenue
Strong leadership skills managing large, diverse teams in fast-paced environments
Deep understanding of beverage operations, cost controls, and inventory management
Knowledge of liquor licensing, health department regulations, and local ordinances
Excellent crisis management and conflict resolution abilities
Proficiency with POS systems, scheduling software, and Microsoft Office/Google Suite

Nice To Haves

Experience with VIP bottle service programs and high-end hospitality
Established relationships with entertainment industry professionals, DJs, and promoters
Background in event production, marketing, or promotions
Beverage certifications (TIPS, ServSafe Alcohol, Cicerone, or sommelier credentials)
Bachelor's degree in Hospitality Management, Business, or related field

Responsibilities

Financial Management • Develop and manage operating budgets with revenue targets of $4 million+ annually
Monitor and optimize P&L performance including labor costs, beverage costs, and operational expenses
Analyze daily, weekly, and monthly financial reports and adjust strategies accordingly
Implement revenue-driving initiatives including VIP table service, bottle programs, and special events
Oversee cash handling procedures and financial controls Operations Leadership
Oversee all front-of-house and back-of-house operations for venues serving 500-800 guests nightly
Develop and maintain standard operating procedures for all departments
Manage event planning and execution for special promotions, DJ performances, and private events
Ensure seamless coordination between security, bar staff, servers, hosts, and production teams
Maintain facility in peak condition including sound systems, lighting, HVAC, and physical plant Staff Management
Recruit, hire, train, and develop a team of 30-75+ employees across all departments
Create staff schedules optimizing coverage for peak volume periods (typically Thursday-Saturday)
Conduct performance evaluations and implement corrective action when necessary
Foster a positive, accountable team culture in a high-pressure environment
Lead pre-shift meetings and ongoing training programs Guest Experience & Safety
Maintain exceptional service standards for general admission and VIP clientele
Handle guest relations issues and service recovery promptly and professionally
Oversee door operations including guest list management, capacity control, and queue management
Partner with security team to maintain safe environment and handle incidents appropriately
Build relationships with promoters, influencers, and VIP clientele Compliance & Risk Management
Ensure full compliance with liquor licensing laws, health codes, and occupancy regulations
Maintain relationships with local authorities, licensing boards, and community stakeholders
Implement and enforce responsible alcohol service policies
Oversee security protocols, emergency procedures, and incident documentation
Manage liability insurance requirements and safety training programs