Onsite Assistant General Manager/Lifestyle Manager (Del Webb Orlando)

RealManage•Davenport, FL

4d•$70,000 - $75,000•Onsite

About The Position

RealManage Elevated is a division of RealManage, a company that specializes in the management of community associations with onsite staff. Our mission is to provide the best possible lifestyle HOA management services to our partner communities by encompassing the Best People, Best Technology, and Best Service reputation of RealManage and its CiraConnect division. The RealManage Elevated professional staff has decades of experience managing age-restricted communities, luxury high-rise condominiums, co-ops, urban mixed-use, and large-scale single-family developments with complex amenities. Our focus is on customer service and lifestyle for the residents and the boards we serve- ensuring that the community receives the finest management in the industry. RealManage Elevated is a values-based company with the following values as our guiding principles: Integrity: we always do the right thing. Respect: for our customers, employees and company; mutual respect is the cornerstone for every RealManage relationship. Selflessness: more than teamwork; we are part of something special and much larger than any of us. Personal Relationships: we are a professional services company; people do business with people they like. Always Improving: never satisfied, always learning, and always growing; one is either getting worse or getting better...never staying the same. At RealManage, we are always getting better. Join RealManage Elevated fast-growing team where energy, teamwork, innovation, and contribution are highly valued. Each branch proudly serves a diverse mix of single-family, townhome, and condominium communities. These community associations are of all sizes, from small communities to large, master-planned communities. RealManage has earned the prestigious Certified™ recognition from Great Place to Work®, a global authority on workplace culture, employee experience, and leadership excellence. This accolade is a testament to the positive feedback from our employees about their RealManage experience.

Requirements

At least 1 year of event planning, management and execution is required.
At least two (2) years of Homeowner Association (HOA) management experience required.
Strong interpersonal, supervisory, and customer service skills are required.
Able to set priorities, plan, organize, and delegate effectively.
Must have a command of the English language, both written and verbal.
Excellent phone etiquette and ability to address resident concerns quickly.
Ability to work effectively under time constraints and deadlines.
Ability to read, understand, and explain financial statements, including balance sheets, income statements, and general ledger.

Nice To Haves

Associate or Bachelor’s degree preferred.
Notary Public certification preferred, or ability to obtain Notary Public certification within 30 days of employment.
An active LCAM certificate is preferred, or the ability to obtain the certificate within 6 months of hiring.
Bilingual (English/Spanish preferred).

Responsibilities

Supervision of team members at the direction and in partnership with the General Manager.
Receives and responds to incoming calls from homeowners, board members, committee members, and vendors, and addresses their requests at the direction of the General Manager.
Assist in preparing board and committee meeting agendas and execute meeting notice publishing per state law requirements.
Assist in creating and publishing board meeting packages, attending board meetings, and taking notes for management action items and/or board meeting minutes.
Execute monthly compliance inspections from their vehicle and on foot, as needed. Document and photograph the compliance issues for compliance notices for homeowner notification.
Execute regular follow-up inspections for open violation issues, communicate with homeowners regarding violation notices they receive or report, and maintain meticulous records.
Assist with the preparation of the annual members meeting notice, board election ballots, and annual meeting presentation, attend the annual meeting, and assist in tallying votes and documenting results.
Maintain association records in CiraNet, including, but not limited to, work orders, contracts, proposals, architectural applications, and vendor meetings, meticulously.
Receive and review architectural applications from homeowners and ensure they are ready for consideration by the architectural committee.
Maintain consistent communication with the homeowners submitting architectural applications regarding status updates from submission to committee review and their determination.
Act as liaison for the Architectural Committee and attend their meetings as needed.
Manage the association CiraNet inbox to ensure 24 hour response for all messages and appropriate assignment to the responsible team member or department.
Assist the Association Manager with researching resident requests and/or official records requests.
Additional duties assigned by the General Manager.
Plan, coordinate, promote, and implement community-wide, large-scale events with the partnership of the association’s social/events committee, if applicable.
Plan, coordinate, promote, and implement smaller, “pop-up” events to meet the needs of smaller sectors of the community demographics with the partnership of the association’s social/events committee, if applicable.
Manage association events and common area reservation rental calendars to ensure no scheduling conflicts, time for maintenance and repair to the amenities in conjunction with the maintenance team and/or association contractors.
Utilize community facilities and amenities to highlight all the association’s offerings.
Vendor management skills to ensure excellent vendor partnership and relationship building.
Secure all entertainment, food, decorations, and items necessary to execute the event.
Document event costs, details, layout, and planning details on association-owned tracking software to ensure trackability for the event execution over time.
Photograph community events and resident participation at each event.
Track event attendance and feedback over time to gauge resident engagement and assess lifestyle program success.
Provide a monthly lifestyle program report to the General Manager to review with the board of directors at their board meetings, to review recent events, and highlight upcoming events.
Act as the association's social committee liaison and solicit input and involvement from residents by attending committee meetings.
Manage all association communication channels, including, but not limited to, e-newsletter platform, paper newsletter publications, press inquiries and promotion, association public-facing websites, etc.