McArthur's Assistant General Manager (Dual Outlet) - Arizona Biltmore

Pyramid Global Hospitality • Phoenix, AZ

4d

About The Position

The Assistant General Manager will be responsible for assisting the Restaurant General Manager with the management, direction and organization of restaurant operations to maintain high standards of food and beverage quality, service and marketing to maximize profits through outstanding customer service.

Requirements

• High School graduate or equivalent, required
• At least two (2) years of food and beverage management experience, required
• At least five (5) years of food and beverage experience, required
• Arizona Food Handler Card
• TIPS Certified

Nice To Haves

• Bachelor’s degree in Hotel and Restaurant Management, preferred
• Upscale dining / luxury hotel experience, preferred
• CPR Certification, preferred

Responsibilities

• Assist the General Manager of the Restaurant with interviewing, selecting, training, supervising, counseling, disciplining, and participating in the evaluation of restaurant staff employees for the efficient operation of McArthur’s Restaurant and Cup & Cone across all meal periods.
• Responsible for ensuring restaurant and cafe comply with sanitation and safety standards for guests and team members.
• Responsible for ensuring all equipment is in working order.
• Visually inspect and take corrective action to ensure facilities in restaurant and cafe look appealing and attractive to guests.
• Provide guidance for improvement and implement necessary adjustments.
• Oversee work orders to ensure repairs and maintenance of facilities are completed on a timely basis.
• Manage and monitor product quality and guest satisfaction in restaurant and cafe.
• Responsible for ensuring food and beverage quality is consistent, appealing, and prepared to guest specifications.
• Move throughout facility and kitchen areas to visually monitor and take corrective action to ensure food quality and service standards are met.
• Verify temperatures, judges appearance and taste of products, and check preparation methods to determine quality.
• Provide guidance for improvement and implement necessary adjustments.
• Interact with guests to obtain feedback on quality of service and food in outlet.
• Investigate and resolve guest complaints in a timely manner.
• Document inventory forecast usage and monitor supply so restaurant is stocked with linen, glassware, silverware, china, condiments and other items necessary to provide appropriate customer service.
• Oversee setup of dining and service areas.
• Support the General Manager in achieving revenue, labor, and cost-control targets across all meal periods and concepts, including forecasting, scheduling, and monitoring financial performance.
• Assist with analysis of sales mix, labor deployment, and operational efficiencies to support overall outlet profitability.
• Support daily operations of café and food & beverage retail outlets, ensuring product quality, merchandising standards, speed of service, and guest flow align with brand expectations.
• Monitor grab-and-go inventory levels, product freshness, and display standards in alignment with brand expectations.
• Participate in marketing efforts of restaurant and cafe, create menu ideas, survey competition and report food trends, and assist in preparation of specials.
• Responsible for ensuring compliance with all policies and procedures related to the restaurant and cafe as well as all local, state and federal laws and regulations.

Benefits

• Pyramid Global Hospitality offers a range of employment benefits, including comprehensive health insurance, retirement plans, and paid time off, as well as unique perks such as on-site wellness programs, local discounts, and employee rates on hotel stays.
• Go Hilton travel benefits in addition to Pyramid's travel benefits.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees