Assistant General Manager, Concession

Tao Group Hospitality•New York, NY

25d

About The Position

The Assistant General Manager of Concessions is responsible for assisting the General Manager with the efficient, professional and profitable operation of the venue. The Assistant General Manager of Concessions aids the General Manager in overseeing every managerial, f/t and p/t position, and ensuring full compliance with state and federal labor laws, sanitation and food-related ordinances, and alcohol service regulations. The Assistant General Manager of Concessions will actively supervise, coach, counsel, direct, train and mentor employees in meeting company quality standards, and will independently initiate and authorize all employment actions such as hiring, termination, suspension, discipline, and promotion. The Assistant General Manager of Concessions will actively and independently manage all aspects of employee relations to ensure a positive, harmonious, compliant and cooperative work environment.

Requirements

Associate’s degree (A.A.) or greater in Culinary Management, Business Management, or related field; along with two or more years’ experience in Concessions Management, other Food & Beverage Management, or related experience.
Degree requirement may be substituted for four or more years’ experience in Concessions Supervision, Food &Beverage Management or related position.
Solid working knowledge of computer applications: Microsoft office, POS systems, timekeeping system.
21+ years of age
Ability to write, read, and verbally communicate
Must have good positive energy throughout the day
Must be able to print legibly for Team Members, management, and guests to read
Must be able to stand for extended periods of time
Must be able to move quickly
Must be able to push and lift up to 75 lbs. with or without assistance
Work in an environment that is subject to varying levels of noise, crowds, and smoke, the severity of which depends upon the guest volume
May work extended hours irregular shifts, evening and/or weekend shifts, and holiday work may be required
Exposure to cleaning materials
May work extended hours irregular shifts, evening and/or weekend shifts, and holiday work may be required
Office, Casino, Nightclub, Bar, Lounge, and/or Restaurant working environment
Maintain a professional, neat, and well-groomed appearance adhering to Company standards
Must be effective as part of a team; ability to interact with internal and external customers, managers, and co-workers in a professional, courteous manner
Ability to maintain confidentiality
Ability to handle a fast-paced, busy, and somewhat stressful environment

Nice To Haves

Nationally recognized food service sanitation training course certification preferred.
Nationally recognized alcohol service training course certification preferred.

Responsibilities

To achieve operational and commercial success for the Observation Deck bar outlets.
Drive revenue performance and maximize sales opportunities.
Develop additional revenue streams including bar sales, promotional display changes, edge, activations, etc.
To be fully versed in all duties within the Edge Bar operation to ensure smooth and efficient delivery proactively seeking improvements and reacting to challenges as they arise.
Maintain a positive and active partnership with edge and Peak Event operations.
Collaborate with edge marketing for special activations and events.
Ensure the outlet is prepared and ready on time.
Staffing levels are appropriately based on revenue forecasting and expected visitor ships.
Bar/Spirits display features key products which are regularly re-filled and re-stocked in alignment with promotional campaigns and design.
Timely customer service responds to orders by reducing waiting time, queues and cashing procedures.
Quality Control of product to ensure that it meets standards.
Report any alcohol service or other compliance issues to GM immediately.
Ensure the work environment is safe and free from harassment or discrimination; immediately address all safety concerns, potential hazards, accidents or incidents.
Relays safety/health issues to GM/BD immediately.
Ability to obtain working knowledge of all existing concession locations: geographical locations, equipment, evacuation procedures, adjacent employee and guest areas and facility access.
Collaborate with edge marketing, Events Director and Beverage Director to facilitate all necessary operations for edge and/or sponsor related activations and holiday promotions.
Be fully versed in all aspects of technical equipment, applicable apps, POS and computers software programs as they relate to concessions operation.
All menus and signage are in perfect condition: no spelling mistakes, accurate, all changes are reviewed and approved by GM/BD.
Maintain all training materials, SOP and SOS documents.
Be sufficiently conversant with the IT, Aloha, Square, Slack to be able to resolve any issues.
Ensure full compliance with health and safety regulations and cleaning schedules are followed.
Ability to make sound business/operations decisions (i.e. regarding employee placement, staffing adjustments, and/or respond to technical, product or equipment challenges) quickly and under pressure.
Assist and/ or complete additional tasks as assigned.