Assistant General Manager (AGM)

Pyramid Global Hospitality•Raleigh, NC

23h•$89,000 - $95,000•Onsite

About The Position

Welcome to Pyramid Global Hospitality, where people come first. As a company that values its employees, Pyramid Global Hospitality is dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing. Our commitment to a People First culture is reflected in our approach to employee development, employee benefits and our dedication to building meaningful relationships. Pyramid Global Hospitality offers a range of employment benefits, including comprehensive health insurance, retirement plans, and paid time off, as well as unique perks such as on-site wellness programs, local discounts, and employee rates on hotel stays. In addition, Pyramid Global Hospitality is committed to providing ongoing training and development opportunities to help our people build the skills and knowledge they need to advance their careers. Whether you are just starting out in the hospitality industry or are a seasoned professional, Pyramid Global Hospitality offers a supportive and collaborative work environment that encourages growth and fosters success, in over 230 properties worldwide. Join their team and experience the benefits of working for a company that values its employees and is committed to creating exceptional guest experiences. Check out this video for more information on our great company! About our property: At the StateView Hotel, part of the Marriott Autograph Collection, we pride ourselves on being the best employer in the area. What sets us apart? Our culture, full benefit plans, including 401k with a company match and our lucrative bonus programs, to name a few. We are looking for talented people who have a genuine passion for service. Our Core Values involve personal development, people, and a desire for wanting them to succeed. We believe each member of our team has a key part to play in our delivery of outstanding service and memorable experiences for each guest. We want a hotel that people want to come to, not through. Find out today what a career with Pyramid Global Hospitality at the StateView Hotel can mean for you! The StateView hotel boasts 164 guest rooms, and 8,000 sq ft of event space. What you will have an opportunity to do: Come grow with us at an amazing property on the beautiful campus of North Carolina State University's Centennial Campus along the banks of Lake Raleigh! The hotel will be starting an extensive renovation this Spring. This is a terrific opportunity to learn and be a part of the process. What a great resume builder! The Assistant General Manager (AGM) plays a crucial role in the overall success and smooth operation of the hotel. Working closely with the General Manager, the AGM is responsible for overseeing various aspects of hotel management, ensuring exceptional guest experiences, and supporting the achievement of financial and operational goals.

Requirements

Requires a proven record as a successful leader as an Assistant General Manager, Director of Operations, or limited-service General Manager with a background in F&B.
At least 3-5 years of progressive hospitality experience in hotels is required.
A college degree or a combination of education and experience equivalent to a college degree, preferably in Hospitality, or Travel & Tourism Management
Hotel experience including Front Desk Operation, Housekeeping Management, F&B, and Maintenance.
Extensive experience in Food & Beverage.
Exceptional leadership, communication, problem-solving abilities, and critical thinking skills.
The flexibility to adapt to varying shifts, including weekends and holidays.
A commitment to maintaining a positive and organized work environment.

Nice To Haves

Marriott brand experience preferred.
Fosse knowledge is a plus.

Responsibilities

Assist the General Manager in the day-to-day management of all hotel operations.
Supervise and coordinate the activities of various departments, including front desk, housekeeping, food and beverage, maintenance, and others.
Ensure adherence to hotel policies, procedures, and service standards.
Foster a guest-centric culture by promoting excellent customer service and satisfaction.
Address and resolve guest concerns and complaints promptly and effectively.
Monitor and respond to online reviews and feedback to enhance the overall guest experience.
Assist in budget planning and monitor financial performance against established goals.
Help control operating expenses and manage budgets for each department.
Participate in the recruitment, training, and development of staff.
Conduct regular performance evaluations and provide constructive feedback.
Foster a positive and inclusive work environment.
Monitor and maintain quality standards throughout the hotel.
Implement and enforce brand standards and ensure compliance with relevant regulations.
Oversee maintenance and cleanliness of the hotel facilities.
Coordinate with maintenance staff to ensure proper functioning of equipment and systems.
Ensure the implementation and adherence to security and safety protocols.
Collaborate with relevant authorities to address any security concerns.
Prepare regular reports for the General Manager, providing updates on key performance indicators, financial metrics, and other relevant data.