AGM Helpdesk

INFORMATION SYSTEMS SOLUTIONS, INC•Sierra Vista, AZ

just now

About The Position

Information Systems Solutions (ISS) is looking for a candidate to provide Help desk support for a U.S. Army Customer. The selected candidate will provide support for the Army's CAC PKI system. You will perform routine helpdesk functions to assist customers with the use and application of the PKI infrastructure. This is an incredible opportunity for someone who wants to start their career in Information Technology. Why Work For ISS? At Information Systems Solutions (ISS), we pride ourselves on providing an employee-focused and family first environment. Being a small business, we take the time to get to know our employees and have a vested interest in helping them achieve their career goals. We work to schedule regular social gatherings to foster camaraderie within the company. ISS values their employees by providing a comprehensive benefits package that includes a fully vested 401(k) matching program, coverage of family medical deductibles, spot bonuses, and educational assistance to further your career.

Requirements

Clearance Level: Secret
Education: AA/AS or equivalent experience
Certifications (IAT Level II): One of the following: CySA+, Security+, CCNA - Security, GICSP, GSEC, SSCP
0-2 years of experience in help desk support and IT

Nice To Haves

MCP or other related Microsoft certification
Computing environment certification

Responsibilities

Troubleshoot end user PKI installations
Process, track, and manage account documentation
Interact with users and evaluate vendor products
Track hardware and software, coordinate installation and provide backup recovery