Assistant Front of House Manager

ASM Global • Grand Rapids, MI

20h • Onsite

About The Position

Legends Global is the premier partner to the world's greatest live events, venues, and brands. We deliver a fully integrated solution of premium services that keeps our partners front and center through our white-label approach. Our network of 450 venues worldwide, hosting 20,000 events and entertaining 165 million guests each year, is powered by our depth of expertise and level of execution across every component — feasibility & consulting, owner’s representation, sales, partnerships, hospitality, merchandise, venue management, and content & booking — of world-class live events and venues. The Legends Global culture is one of respect, ambitious thinking, collaboration, and bold action. We are committed to building an inclusive workplace where everyone can be authentic, make an impact, and grow their career. Winning is an everyday thing at Legends Global. We have the best team members who understand every win is earned when we come together as one unified team. Sound like a winning formula for you? Join us! THE ROLE Manage, schedule, and coordinate all Front of House Supervisors and Staff members. Advance production and logistics with clients and internal departments regarding tour or venue activations. Oversee event day operations of the Front of House department. Navigate various databases to facilitate payroll and ticketing. Uphold and execute venue policy and standards of service as an acting role model for all Front of House team members.

Requirements

• Must be 18 years of age or older
• High School degree or equivalent is required
• Excellent customer service and interpersonal skills
• Strong problem solving and analytical skills
• Excellent verbal and written communication skills
• Ability to adapt to changes in the work environment, managing competing demands, frequent changes, delays, or unexpected events
• Must have good organizational skills

Nice To Haves

• Two years prior experience in a customer service position preferred.

Responsibilities

• Supervise and train all Front of House team members
• Coordinate conversation with clients (tenants, touring companies, etc.) & internal departments to efficiently host a variety of VIP events and activities both before & after events
• Oversee Front of House operations during events, ensuring guests are seated efficiently, VIP activations occur on time, & aiding/addressing any customer concerns before, during, & after the event
• Ensure ushers enforce safety procedures, including crowd control, emergency exits, and venue-specific rules, to maintain a secure environment for all attendees
• Manage scheduling and payroll for all Front of House team members, ensuring adequate coverage for events and adjusting as necessary based on attendance and event requirements
• Control labor costs and manage financial reporting of all department overhead and working capital
• Collaborate and report to Front of House Manager regarding venue improvements, staff training, event emergencies, etc.
• Assist with oversight of guest services operations including managing guest inquiry emails, patron complaints, monitoring corporate survey initiatives.
• Become proficient in current ADA guidelines to enhance inclusive experiences for all patrons.
• Carries out supervisory responsibilities in accordance with all Legends Global policies and applicable laws.
• Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.

Benefits

• Competitive salary, commensurate with experience, and a generous benefits package that includes medical, dental, vision, life and disability insurance, paid vacation, and 401k plan.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED