Assistant Front End Manager (Full Time, Flexible Schedule)

Adams Fairacre Farms, Inc.•Wallkill, NY

4h•$20 - $26

About The Position

At Adams, we prioritize creating a warm and welcoming environment for both our customers and team members. We believe exceptional customer service goes beyond meeting needs—it’s about treating everyone with genuine respect, kindness, and appreciation. Each team member is expected to greet customers personally, serve them with friendly, polite, and knowledgeable assistance, and always put customer needs above other tasks. Additionally, we value a workplace where employees treat each other with the same courtesy and respect as our customers, fostering a collaborative and supportive atmosphere that reflects our commitment to service excellence. Adams leaders are expected to coach teams of both new and seasoned workers to provide friendly service to our valuable customers, ensuring that each experience reflects Adams` commitment to providing the quality that defines our brand. For the Front End assistant department manager, this means overseeing the job of the Front End department manager; and the departments operations, managing the team, ensuring employee engagement, streamlining workflow’s and delivering exceptional customer experiences to achieve business goals.

Requirements

Front End professional leadership experience
Awareness and driving support office initiatives
Ability to operate and train others on Adams’ point of sale systems and technologies
Windows programs and communication tools
Work collaboratively, communicate, and lead a team of co-workers alongside management
Ability to demonstrate, encourage, and set the example of Adams’ culture and values
Exhibit enthusiasm, positivity and vast knowledge about Adams’ products and quality

Responsibilities

Deliver exceptional customer service by greeting shoppers, addressing concerns, and ensuring staff are friendly, helpful, and knowledgeable.
Support department morale by leading with professionalism, recognizing staff efforts, and addressing issues constructively.
Train & mentor team members, ensuring all new hires are fully trained and supported by experienced staff.
Assist in scheduling, supervising, & developing department staff; post & monitor weekly schedules & breaks.
Ensure front-end operations run smoothly by checking registers, supplying change, and ordering necessary supplies.
Oversee cashier performance, including accurate code usage, drawer accuracy, and adherence to company policies
Maintain a clean and organized checkout area, including registers, walls, windows, and floors.
Enforce safety procedures, labor laws, and store policies, promoting a safe environment for both staff and customers.
Collaborate with management and departments to solve issues and assist as needed during peak times.
Always maintain professionalism, offering feedback privately and following appropriate protocols for sensitive conversations
Assist with job interviews, disciplinary conversations, and employee development to support individual and company goals.
Train and support new and existing Front End Cashiers to build a skilled and effective team.
Supporting and filling in as active manager when department manager is absent
Assist with staff scheduling & if assigned, ensure payroll accuracy to support operational & budget goals.
Handle unexpected issues like callouts, employee conflicts, & inventory discrepancies promptly
Respond to customer complaints to ensure satisfaction and uphold the store’s reputation.
Support Front End associates, leads, and supervisors to ensure smooth and efficient department operations.