Assistant Front Desk Supervisor (2 vacancies)

Lancaster County•Lancaster, PA

1d•$16

About The Position

The Assistant Front Desk Supervisor is responsible for the effective operation of the Front Desk/Customer Service area of the Lancaster County Swimming Pool in the absence of the Front Desk Supervisor. This includes the supervision of all Front Desk employees. This professional position requires excellent administrative, communication and organizational skills.

Requirements

Must be at least 15 years of age.
Must have PA State Police background check, PA Child Abuse History clearance and FBI Fingerprint background check
Excellent administrative and organizational skills-Ability to supervise staff of various ages
Accurate record-keeping
Excellent math skills
Basic computer operations
Ability to maintain focus and alertness while on duty
Ability to exercise discipline and initiative in planning, organizing and implementing assigned work.
Ability to effectively communicate both orally and in writing, and to speak before large groups
Excellent interpersonal skills.

Responsibilities

Supervision of all Front Desk employees in the absence of the Front Desk Supervisor
Ability to handle money quickly and accurately
Ability to organize and maintain control under fast paced conditions
Comply with cash control procedures and admission procedures as set forth by Park and management staff.
Maintaining a good, working relationship with the public regarding: complaints, suggestions, policy and discipline.
Ability to train front desk/admissions staff on cash register operations and all components of admissions office.
Documenting employee discipline issues as outlined in the County Employee Manual
Assisting with the completion of mid-season performance evaluations for Front Desk employees
Assisting in the execution of all Emergency Action Plans
Keeps accurate, orderly and accessible records as required by the County and PA Departments of Health and Agriculture.
Enforces facility rules and regulations
Has a working knowledge of all Front Desk operations including cash register and CLASS software applications
Exercises mature judgement at all times
Completes daily checklists and reports
Attends weekly management team meetings
Checks passes or collects money from patrons entering facility, ensuring no one enters the facility illegally.
Responsible for maintaining the admissions office and keeping it neat and clean.
Is aware of all pool special events, groups and parties and be able to assist patrons when they arrive.
Communicates policy and procedure updates to Front Desk staff.
Regularly works weekends and holidays
Makes budget and staff recommendations for the following year.
Performs other duties as assigned.